Sports Attendant

Job Description

De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience. A culturally rich university with a palpablecommitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive.The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help studentsdevelop the skills and attitudes employers demand.Faculty / DirectorateThe Estates and Facilities Directorate is large and diverse, employing over 300 people over a range of roles from manual, student facing to professional surveyors and sustainability experts. The workload is varied from proactive maintenance, reactive problemsolving and always at the heart of service delivery is customer engagement.The Leisure team sit within Estates and Facilities and comprises of 3 sites : The Queen Elizabeth II Diamond Jubilee Leisure Centre, The Watershed and Beaumont Park Sports Facility. The sites deliver indoor and outdoor access for competitive, recreationaland social activity for students, staff and the wider community to participate in.The Leisure team is made up of 34 team members, of varying roles, and is supported with a range of temporary staff. These staff cover the opening times, Monday-Sunday, 6am - 11pmRole The role is part of a busy outdoor sports facility team who deliver over 104 hours of contact time a week to students, pay as you go users, external hirers and the wider University community. The role is to provide exceptional service delivery to all usersand visitors to the facilities and make it a welcoming, professional, safe and supported environment to enhance their experience.The role is based at Beaumont Park Sports Facility and is full time on a 4-week rotation, Monday to Friday covering middles, lates and weekends.You will be responsible for:

• Understanding and knowing all about the core business
• Assisting our users to get the most from their visits to our facilities
• Be welcoming, friendly and be the go-to person for all our users when they are using the facilities
• Having a high level of customer interaction, which will be face to face
• Deal with queries over the telephone
• Assist with the operational running of the facility by completing safety checks, keeping the site presentable,
• Providing 1st aid support
• Setting up and taking down the activities in a timely manner to ensure smooth transitions between groups.

In addition, there will be times when you will be required to assist other members of staff across the DMU Leisure section.Ideal CandidateThe successful candidate will be:

• Passionate and an enthusiastic individual who enjoys working outdoors
• Able to give the best service possible for those who visit the site and go the extra mile for customers when needed.
• Good communication and customer service skills
• Have a maturity and calmness to work under pressure
• Ability to handle cash and maintain customer records
• Good telephone manner
• Previous experience of dealing face to face with customers in a busy environment and/or worked at an outdoor sports facility is desirable
• Minimum of GCSE level Grade C (or equivalent) including Maths and English
• Experience in a similar fast paced, energetic post.

All relevant training will be provided by DMU to the post holders to carry out their duties competently.Please note that you will be starting at the bottom of the grade. This role is also subject to a satisfactory enhanced DBS check.