Service Delivery Engineer

Job Description

Service Delivery Engineer - this is a software implementation role not a Support role .This is a hybrid roles in that the work is mainly remote working with occasional travel to your nearest office ( whether Leicester or London ) that would be less thanonce a week but more than once a quarter . Salary is very competitive , really nice work environment and great in office benefits , snacks / drinks , 25 days holiday , healthcare, pension etcOur client are based in central Leicester , (though roles at the moment are mainly remote) also with offices in London , they are a SaaS company , they create innovative technology that makes business communications easier, quicker and more powerful by providingadvanced communications software integrating CRMs for their clients . They are an international company with offices in the US , UK ( Leicester and London ) and Australia and expanding rapidly. Great opportunities !Their core values are central to their successes and so theyre looking for people to join who share their passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and afocus on their customers.As a well-rounded Service Delivery Engineer your Skills and Experiences likely include:Training ExperienceDirect customer contact, both over the phone and face-to-faceConfidence and enthusiasmExcellent verbal and written communicationExcellent telephone mannerPrevious licence-based services experiencePrevious Telecoms Experience (ideally VOIP)Previous experience with CRM platformsWhat are they all aboutThey love software and how technology is constantly changing. Its this belief that drives them to work closely across sectors to understand the business needs of their customers - from a number of different industries.Passionate about helping their customers stay one step ahead of the challenges facing their industry and business. Thats why over 46,000 users rely on their product, especially during these uncertain times, to help their businesses thrive.Day-to-day, you will: Be a provisioning specialist working in their UK team based at their offices in Leicester, working alongside a team spread across the UK & US offices which support customers based in the US.After signing up for the service, the Service Delivery Engineer will be the primary contact for a customer during their setup and implementation. Maintaining a high level of communication at all times, the Engineer will translate the customers order andany supporting documentation into a live service.The Service Delivery Engineer role is a broad one, covering setup and configuration of the Companys overall service, hardware ordering and configuration, scheduling and arranging number porting and guiding a customer though networking changes required tosupport the service.The Company platform is designed to be "self-service" and a key part of the engineers role is training. The engineer will train our customers on the usage and configuration of the system and its portal in order to ensure the customer is confident in itsusage. Training sessions are ordinarily delivered remotely, but can sometimes require onsite customer facing delivery.What do they offer youWe are a growing SaaS company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out a development plan and make a real difference to your career.In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: A Competitive Salary Quarterly Socials Access to Perkbox to customise your own benefits Breakfast provided!

Keyskills :
Software ImplementationTelecomsSaaS