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Senior Customer Service Advisor Remortgage

Page Personnel Secretarial & Business Support
Job LocationLeicester
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As Senior Customer Service Advisor, you will be required to oversee a high volume remortgage caseload and provide technical knowledge as and when required.Client DetailsLeading and international Professional Services company based in Leicester with offices all around the UK.DescriptionAs Senior Customer Service Advisor, you will be responsible for the following:

  • An ability to manage a high volume caseload of a minimum of 200 new Technical Non Fast Track Remortgage instructions per month to include Transfers of Equity, Deeds of Postponement, Restrictions, Shared Ownership and Staircasing and any other technicalwork required
  • Liaise with the client and borrower and other external where necessary
  • Carry out a title investigation, identification checks, and any basic non-fast track tasks
  • Obtain a redemption statement for every charge affecting the property
  • Check the mortgage offer
  • Chase any outstanding documentation required to proceed to completion
  • Set a suitable date for completion in accordance with the client and borrower requirements
  • Carry out any searches required on the property or borrower
  • Process completion
  • Attend to post completion matters and ensure the clients charge is secured as a first legal charge
  • Refer technical issues to the Quality and Technical Advisor for completion
  • Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
  • To provide technical assistance to the remortgage caseworkers as required
ProfileThe successful Senior Customer Service Advisor candidate will have the following:
  • Remortgage experience (6 Months minimum)
  • Live within a commutable distance to Leicester Centre
  • Be able to commit to Full-time hours
  • IT Literate
  • Experience of inbound/outbound calls
  • Excellent communication skills both written and verbal
Job OfferAs Senior Customer Service Advisor you will be entitled to:
  • £25,000 per year (Monthly Pay)
  • Monday - Friday 9am - 5:30pm (1 hour Lunch)
  • 30 days holiday including bank holidays
  • 2 X Death in Service
  • Discounted Private Healthcare
  • Eyecare vouchers
  • Company Pension
  • Day off for Annual Conference
  • Annual Salary Reviews
  • Annual Parties & Regular Social Events

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