Security Installation and Maintenance Engineer

Job Description

£25k-£32k basic + On-call & Overtime bonuses (+£2,405 London Weighting where applicable)Protect My Property is currently looking to expand their Field teams by recruiting Security Maintenance Engineers within the Coventry / Leicestershire / Northamptonarea. As a Security Maintenance Engineer, you will work on our Nationwide security customerbase, currently circa 12,000 customers.The main part of the role is attending customers homes to complete maintenance appointments as scheduled by the office, however over time and after training, you will also cover domestic installs. You will have a usual geographical area to work within, howeverin line with business need, you will at times be expected to travel outside of this area.All of our Security Maintenance Engineers are expected to participate in an out of hours (on call) rota system, shared across the team, to provide 24hr emergency cover to our customers and to provide a 4hr response in line with current NSI regulations.Due to the nature of our work all candidates must hold a full UK manual driving licence (no more than 6 points) and have no colour sight deficiency.You will be contracted to work 40 hours a week and your standard off-call shifts will typically be 8 hours between 08:00-18:00.What we can offer you

• 20 days holiday + bank holidays
• Additional on call rota payments
• Overtime and opportunity to earn commission
• Auto enrolment pension
• Tools, uniform, company mobile, tablet and company vehicle, plus fuel card provided
• Access to our Employee Assistance Programme
• Access to company van for work purposes (including fuel card)
• Free uniform
• Full toolkit provided including PPE
• Company mobile phone and tablet
• Recommend a Friend scheme
• Reward & Recognition Scheme
• Access to My Rewards which provides reductions on 1000s of purchases including mobile phone, utility bills & retail discounts. Below are a few examples:
  • Up to 7% discounts on major supermarkets
  • Up to 52% on cinema tickets
  • Up to 33% on holidays and travel
  • Up to 10% on restaurants and takeaways
  • Up to 25% off gym membership

Key responsibilities

• Flexibility to adapt working hours to meet with customer requirements
• Attend domestic and small commercial premises to complete onsite appointments for planned and corrective maintenance
• Completion of job dockets/paperwork following every customer visitadvising of any follow-on parts and/or visits to correct any faults or deficiencies identified onsite
• Provision of excellent customer service to meet the expectations and requirements of all customers
• Guide customers on how to use our systems and provide recommendations and quotes where new products may be more suitable
• Adhere to health & safety guidelines
• Achieve and exceed work performance targets and adhere to all regulations
• Other duties may be undertaken as and when required, in particular when new business is gained

What youll bring to the roleEssential:

• Previous experience in a technical role with transferrable skills i.e. security, white goods, telecoms, audio visual, electricals etc
• Demonstrate a successful track record of achievement in a customer facing environment
• Willingness to develop skillset in line with the experienced Security Maintenance Engineers
• Demonstrates passion for customer experience
• Self-motivated and enthusiastic
• Willingness to learn on the job in addition to training and show ability to manage self-development
• Deal constructively with changing circumstances
• Deliver objectives in line with role profile
• Ability to lift, carry and climb ladders, ensuring conformance to health and safety requirements
• Ability to use power tools to repair, install and/or dismantle equipment

Desirable:

• Knowledge of security systems and/or intruder alarm manufacturer experience
• CCTV knowledge is advantageous
• Prior sales, surveying & quotation experience
• Relevant additional certificates i.e. IPAF, Working @ Height

About The CompanyProtect My Property is one of the UKs leading experts in security solutions for the home and business. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.Protect My Property is part of MGroup Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. MGroup Services have been one of The Times 100 Top Track Companies for the last threeyears running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.At Protect my Property we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.