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Remortgage Customer Service Advisor

Page Personnel Secretarial & Business Support
Job LocationLeicester
EducationNot Mentioned
Salary20,000 - 21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As Customer Service Advisor, you will be managing a caseload of 200 Remortgage files through to completion.Client DetailsLeading and international Professional Services company based in Leicester with offices all around the UK.DescriptionAs Customer Service Advisor, you will be responsible for the following:

  • An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
  • Liaise with the client, borrower and broker where necessary
  • Carry out a title investigation and identification checks
  • Obtain a redemption statement for every charge affecting the property
  • Check the mortgage offer
  • Chase any outstanding documentation required to proceed to completion
  • Set a suitable date for completion in accordance with the client and borrower requirements
  • Carry out any searches required on the property or borrower
  • Process completion
  • Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks
  • Refer technical issues to non-fast track team
  • Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
  • To provide assistance on transactional matters as required
ProfileThe successful Customer Service Advisor will have the following experience:
  • A minimum of 12 months in a similar role, ideally gained within a similar volume environment;
  • Proven ability to process tasks in a volume caseload and to working in a high volume environment;
  • Proven IT skills, in particular experience of using a case management system;
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
  • A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately;
  • A flexible and adaptable approach to work;
  • Strong commitment to client care and to providing a friendly and helpful service;
  • Excellent written and verbal communication skills;
  • A self starter with a can do approach to work, used to demonstrating initiative; and
  • Experience of working within a team environment and of supporting others
Job OfferThe Customer Service Advisor the benefits include:
  • £20,000 - £21,000 per annum
  • Leicester based (hybrid working available post completing training)
  • 23 days plus bank holidays (rises to 25 days after 5 years)
  • X2 Death in Service
  • Pension 3% (matched)
  • Private Medical Scheme
  • Eyecare Scheme with Specsavers

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