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Remortgage Caseworker

Page Personnel Secretarial & Business Support
Job LocationLeicester
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Page Personnel are currently recruiting for a re-known Legal and Professional Services organisation situated in Leicester at their brand new offices. The ideal individual will have previous Customer Services experience and will want to progress their careerwithin an established firm.Client DetailsLegal and Professional ServicesDescription

  • An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
  • Liaise with the client, borrower and broker where necessary
  • Carry out a title investigation
  • Carry out identification checks
  • Obtain a redemption statement for every charge affecting the property
  • Check the mortgage offer
  • Chase any outstanding documentation required to proceed to completion
  • Set a suitable date for completion in accordance with the client and borrower requirements
  • Carry out any searches required on the property or borrower
  • Process completion
  • Deal efficiently and effectively with telephone calls and emails made by the client, borrower or third party and respond within the client timelines for such tasks
  • Refer technical issues to non-fast track team
  • Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
  • To provide assistance on transactional matters as required
  • Ensure the case management system is used to process all relevant aspects of the transaction;
  • Ensure that accurate information is input onto the database
  • Ensure the Team Supervisor is made aware immediately of any issues which may lead to a problem or complaint.
Profile
  • A minimum of 12 months experience in a similar role, ideally gained within a similar volume environment
  • Proven ability to process tasks in a volume caseload and to working in a high volume environment
  • Proven IT skills, in particular experience of using a case management system
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
  • A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately
  • A flexible and adaptable approach to work
  • Strong commitment to client care and to providing a friendly and helpful service
  • Excellent written and verbal communication skills
  • A self starter with a can do approach to work, used to demonstrating initiative
  • Experience of working within a team environment and of supporting others
Job Offer
  • Starting salary between £20-£22K (Depending on experience)
  • Office based Mon-Fri 9-5:30
  • Fantastic office environment
  • Career progression (Cross discipline training offered)
  • 23 days holiday & bank holidays

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