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Operations Manager

ER Recruitment Limited
Job LocationLeicester
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Operations ManagerLeicester£30,000 p.a.

  • Are you a proficient Operations Manager with experience within the commercial cleaning industry
  • Do you possess management skills with a passion for people development and training
  • Are you looking to work for an industry leading and well renowned business based in Leicester and West Midlands
The Company:ER Recruitment are working with our client based in Leicester, who are leading the way in their industry, providing clients with a comprehensive and consistently high standard of service. They are now looking for an Operations Manager to join their busy team.Role & Responsibilities of the Operations Manager:
  • Day-to-day management of a customer focussed, responsive cleaning service through strong, enthusiastic leadership (including people management and directly managing senior-site supervisors and multi-site supervisors), as well as leadership and indirectmanagement of up to 400 staff across the function.
  • Ensure effective ongoing communication within the group and company values are embedded.
  • Lead on and support an environment of continuous improvement and excellent service delivery.
  • Ensure business objectives are set, performance management indicators are achieved, recorded and reported as necessary and that agreed targets are met.
  • Actively seek out and handle business development opportunities.
  • Effective management of budgets, costs, and reporting of financial performance - planning and implementation of appropriate improvement strategies as required.
About You as the Operations Manager:
  • Relevant industry experience.
  • Demonstrable experience working at a managerial level to deliver superior cleaning operations across multiple sites.
  • Proven record of excellent service delivery, proven ability to exceed customer expectations, on-time and within budget (including high revenue clients).
  • Excellent knowledge of cleaning industry regulations and procedures (including Health and Safety regulations, COSHH, and reporting process for accidents, incidents, near misses, and RIDDOR).
  • Excellent interpersonal skills and ability to communicate effectively at all levels.
  • Proactive approach to continuous professional training and self-development.
  • A focus on people management to achieve best performance and maintain service quality
  • Highly organised and able to handle competing priorities appropriately and effectively to meet deadlines.
  • Ability to work effectively under pressure.
  • IT literate with sound working knowledge of standard Microsoft packages including Outlook, Word and Excel (intermediate user).
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.While we aim to get back to all applicants, if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.We look forward to hearing from you.

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