Leisure Receptionist

Job Description

De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience.A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The University is a vibrant, multicultural hub of learning, creativityand innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes employers demand.Faculty / DirectorateThe Estates and Facilities Directorate is large and diverse, employing over 300 people over a range of roles from manual, student facing to professional surveyors and sustainability experts. The workload is varied from proactive maintenance, reactive problemsolving and always at the heart of service delivery is customer engagement.The Leisure team sit within Estates and Facilities and comprises of 3 sites: The Queen Elizabeth II Diamond Jubilee Leisure Centre, The Watershed and Beaumont Park Sports Facility. The sites deliver indoor and outdoor access for competitive, recreationaland social activity for students, staff and the wider community to participate in.The Leisure team is made up of 34 team members, of varying roles, and is supported with a range of temporary staff. These staff cover the opening times, Monday-Sunday, 6am - 11pm.Role The role is part of a busy front of house team who deliver over 104 hours of contact time a week to members, pay as you go users, external hirers and the wider University community. The role is to provide exceptional service delivery to all users and visitorsto the facilities and make it a welcoming, professional, safe and supported environment to enhance their experience.The role is based in the QEII Diamond Jubilee Leisure Centre and is full time on a 2-week rotation, Monday to Friday covering earlies, middles and lates.You will be responsible for:

• Understanding and knowing all about the core business
• Be able to assist our users to get the most from their visits to our facilities
• Be welcoming, friendly and be the go-to person for all our users about all of our services, facilities and programmes.
• Providing concise customer information and service with regards to the facility and its offerings.
• Providing a high level of customer interaction, which will be face to face and emails
• Deal with queries over the telephone
• There may also be times when you will be required to assist other members of staff

The role is on a permanent, full time basis of 37 hours per week.Ideal CandidateThe successful candidate for our Leisure Receptionist role will:

• Be a passionate and enthusiastic individual
• Will pride and strive themselves give the best service possible for those who visit the centre and go the extra mile for customers when needed.
• Have good communication and customer service skills
• have a maturity and calmness to work under pressure
• The ability to handle cash and maintain customer records
• Good telephone manner and confident with using IT systems.
• Previous experience of dealing face to face with customers in a busy environment is desirable.
• A minimum of GCSE level Grade C (or equivalent) including Maths and English
• Experience in a similar fast paced, energetic post.

All relevant training will be provided by DMU to the post holders to carry out their duties competently. Please note that you will be starting at the bottom of the grade