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Inbound Call Centre Adviser

Pertemps Leicester
Job LocationLeicester
EducationNot Mentioned
Salary18,525 - 20,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job descriptionAre you looking to change career Personality and a good work ethic are all we are looking for; we can teach you the rest!Want to join an industry that will offer you career progression, job security plus a brilliant benefits package too Youve found it.All positions are full time and permanent!We dont care if you havent worked in our sector before, full support and training will be given!So what will I be doing exactly when I start with youIn simplified terms, you will be advising our customers on the products and services we offer over the phone. You will either be helping them decide on the best options to suit their needs, or you will be problem solving when they need help with their accounts.All calls are inbound, so you wont have to make any unexpected outbound calls at all! Your days will be filled with helping our friendly customers who turn to you for you expect knowledge. (Dont worry, becoming an expert takes time, you will have supportall the way up until you reach this stage). If you decide you are ready for more of a challenging role, you can become a part of our specialist team straight away, where you will be tasked with saving our customers at the point of renewal!Well whats in it for me

  • A starting salary of£18525 - £20426DOE
  • 25 days annual leave (+8 days bank holiday)
  • Solid career progression plans. Many of our Managers started as Agents!
  • Annual performance related bonus.
  • Company benefits programme.
  • Generous pension options.
What about the hoursThere are options, depending on the department you work in. We will have a chat about which one will suit you best when we call you.New business You will work a rotating shift pattern. Monday to Friday most of the time and you will have to work 1 in 4 weekends. You will work shifts between the hours of 8am7pm Monday to Friday, and when you work the weekend, Saturdayis 9am5.30pm and Sunday you will work 9am1pm. (You get this time back in the week)Customer Service -You will be working a rotating shift pattern. Within this shift pattern you will work 5 out of 8 weekends. On the days you are on Monday to Friday, you will work shifts between the hours of 8am7pm. When you work the weekend,youll be on Saturday 9am5.30 pm and Sunday you will work 9am1pm. This shift pattern is great for being able to get out in the week to do stuff while everything isnt so busy!Renewals-Monday to Friday between the hours of 8am7pm.But Ive Never Worked in A Call Centre Before, so how am I going to do the job with no experienceStop stressing! Ive already said we will train you. Some of our best agents have come from the retail or hospitality sector. We have a real eclectic mix of characters that work for us who have come from all over the place. See some examples below of wherewe have found our star performers!
  • Administration
  • Office
  • Retail / Shop Work
  • Reception
  • Hospitality
  • Catering
  • Bar Staff
  • Secretarial
  • Events
  • Logistics
  • Manufacturing
  • Care
Theres got to be a catch. You must need some sort of skill
  • Like we said, personality! No one wants to speak to a boring agent now do they!
  • You must be able to use a computer, you dont need to be Bill Gates, but you do need to be able to input data accurately.
  • We need ambition and drive.
  • Absolute passion for helping people.
When do I startIn two weeks time! Apply today and we will call you within 24 hours, and your interview can be as soon as the next day with Hasting. We find out if you get the job either the same day or by 4pm the next day.PressApplyNOW! Or call us onor email us on

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