Financial Support Manager Apprenticeship 2023

Job Description

6Financial Support Manager Apprentice, Commercial BankingLocation: LeicesterHybrid role: 4 days a week in the office Salary from £28,000 P/ASenior Financial Services Level 3 Apprenticeship ProgrammeIf youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction. HSBC offers opportunities, support andrewards that will take you further.This is an exciting new permanent, entry level opportunity within Commercial Banking, which will see successful applicants to join on a Senior Financial Services Level 3 apprenticeship programme.This is an 18-month Apprenticeship programme, with an opportunity for further progression. Throughout the programme, you will get to know our product and services and be part of a team to deliver the exceptional service to our customers.We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are resilient, ambitious with a high level of empathy. Customer service experience is helpful, but not essential, what we are really interestedin is a genuine passion for going above and beyond for our customers.Within this role you will:Financial Support Manager Apprentice will be assisting Commercial Banking (CMB) customers who are experiencing varying degrees of financial difficulty via inbound and outbound dialler telephony channels. Upon joining the Financial Support Team, you willcommence a journey to develop additional skills over an 24mth period pertaining to delinquency cycles, Bounce Back Loans, Recoveries and Lending Securities enabling you to put new learning into practise and embed this knowledge prior to moving onto the nextchapter of learning.We work a shift pattern of 8am to 8pm Monday to Thursday, 9AM to 6PM on Friday and one in four Saturdays from 8am to 4pm. The successful applicant will be expected to work with a flexibility of various shift patterns across five days per week including theweekend.Youll achieve more when you join HSBC.At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible workingoptions: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in theearly stages of the application process.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualifiedapplicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.As this is an entry level role, we do not ask applicants to possess any prior competencies required for the role, only behaviours and a passion to learn. The ideal applicant for this role would possess the following traits and/or behaviours

• A willingness to understand our customers, an ability to be empathetic and provide the most suitable solution
• A genuine interest in customers and a passion for the service you provide
• Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility
• A genuine interest in the current economic environment
• Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably
• Embraces and implements change that will improve our business performance
• Ability to apply relevant rules, guidelines and judgement to understand principle-based opportunities and direction
• Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have
• Proactive desire to self-development in skills required to further support our customers and better their banking experience
• 96 UCAS points and 5 GCSEs (or equivalent) at or above grade 4/C, including Maths and English
• As per the Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and have continued Right to Work in the UK for the duration of the programme