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Enquiry & Admissions Assistant

De Montfort University Leicester
Job LocationLeicester
EducationNot Mentioned
Salary20,600 - 24,174 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience.We offer more than 300 courses at foundation, undergraduate and postgraduate, many of which offer professional accreditations, links to industry or work experience.DMU undergraduate and postgraduate courses receive continual input from leading employers and professional bodies and are underpinned by world-leading research. This ensures they remain relevant and up-to-date and provide students with the skills and experienceemployers expect from candidates in a competitive job market.Faculty / DirectorateStudent and Academic Services (SAAS) is responsible for providing a wide and diverse range of services to all our students including Admissions, Graduation, Student Welfare, Careers & Employability, Student Finance and Academic Quality.The Admission Division is made up of five teams:

  • 1.Enquiries and Pre-Application Management
  • 2.Undergraduate Admissions (Application Processing and CAS)
  • 3.Postgraduate Admissions (Application Processing and CAS)
  • 4.Event Management and Conversion
  • 5.Projects and Training
RoleWe are looking to recruit Enquiry & Admissions Assistant who is highly motivated, culturally aware to support in the delivery of excellent customer service, application processing consistent with Faculty and International offer strategies and enquiry handling.To provide accurate information and advice relating to admissions and recruitment issues to colleagues required assisting in conversion activity as required.The enquiry assistant role will be to support mainly with enquiry management face to face, by email and via telephone. Your role will include supporting with logging new applications, and supporting the wider admissions division during peak times whilstensuring the highest standard of data quality, adherence to the Student Admissions Policy and all other relevant external body and statutory requirements during the main admissions cycle, Confirmation and Clearing.Administration, organisation and participation in selection events and applicant open days and other recruitment/promotional events. Assisting in support of student registration and induction events and any other event where the admissions function shouldbe represented.The role will require working remotely alongside the wider admissions team members supporting peaks in workload and knowledge sharing as required.The position is on a full time (37 hours per week), fixed term contract for 6 months.Ideal CandidateThe Enquiry & Admissions Assistant will be responsible for providing Enquiry Management and administrative support within a specific team but will also be expected to be flexible in relation to their own responsibilities. Working closely with the other Enquiry& Admissions Assistants, Admissions Administrators, Admissions Officers and Admissions Managers to ensure that admissions work is prioritised to meet the strategic objectives of the university.You will have proven skills in the organisation and implementation of a high-quality customer focused administrative service and a strong commitment to providing first-class customer service.

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