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| Job Location | Leicester |
| Education | Not Mentioned |
| Salary | Salary not specified |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Head of Customer ExperienceAbout the RoleAs part of our continued investment towards being famous for delighting our customers, the BMW MINI Division of Sytner Group is introducing a Head of Customer Experience to join our divisional team.Were serious about delivering an exceptional customer experience throughout our Division; whether that be purchasing a new or used BMW MINI through to our Service and Bodyshop customers to those purchasing parts or accessories from us.From across our 18 dealerships, Contact Centre and Digital Reception Team to the various contact channels our customers communicate and interact through; were looking for a customer experience conscience whose expertise and insights can help us shape aclimate where our teams are not just inspired to deliver a memorable customer experience but also have real clarity on what this looks, hears and feels like.This new role presents the successful applicant with an opportunity to join the UKs largest prestige motor retail group, have divisional wide impact and benefit from a competitive package.About YouThe successful candidate will embrace the immense pride we take in our performance, the behaviours that underpin it and the dynamic environments our teams thrive in. Were looking for a personality that can engage across all roles with an infectious passionabout customer service excellence.Working closely with our Divisional and dealership teams, youll shape an inclusive customer service strategy that recognises the diversity of our customers, hears their voice and delivers excellence across all aspects of our customers experience irrelevantof channel.Youll understand how systems, software and metrics can be utilised to understand and enhance our customers experience. Through your ability to develop strong working relationships, youll be able to partner and coach our leaders/teams in how they applyand sustain learnings from the available sources data.As a source of current best practice and advocate for the customer, youll be a catalyst for continually challenging how we deliver a customer experience which meets our Group Aim.Why SytnerSytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.