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| Job Location | Leicester |
| Education | Not Mentioned |
| Salary | 21,000 - 23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on peoples lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary Work with, coach, and support other members of staff with digital queries in productivity suites (email, calendar,documents, spreadsheets, databases) such as Microsoft Office or Google.Non London - £21,000 - £23,000paLondon - £24,600 - £26,900pa Essential Job Duties 1.Conduct digital literacy sessions with customers remotely using co-browsing software2. Coaching people through user interfaces or systems specifically the customer portal for RestartEmployment Support Hub3. Monitor customer feedback and be a champion for digital literacy in the Central Support FunctionSignpost customers to CPN partners or for digital access funding where appropriate4. Conduct training sessions to improve the digital literacy of internal colleagues5. Create regular digital literacy assessments for colleagues and customers to assess further training that might be needed6. Excellent organisational skills.7. Excellent communication skills with people at all levels. Education and Experience Requirements Confident in coaching the use of Google Hangouts and Microsoft Teams video functions The ability to be patient with those who need support Ability to build rapport remotely and help people feel confident using a new system EEO Statement MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, PartTime or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.