DART Secretary

Job Description

We have a fantastic opportunity to work for Leicestershire Police as a Secretary within their DART (Domestic Abuse Resolution Team) at their Keyham Lane Police Station.This position will be working Monday to Friday 8:30am to 4:30pm.The purpose of this role is to provide a complete secretarial and administration service to The Domestic Abuse Resolution (DART) Team and carry out clerical duties as directed by Inspector and/or the management support officer.CORE RESPONSIBILITIES

• To maintain diary and fix appointments, deal with telephone enquiries, arrange meetings. To use relevant Organisational IT systems to manage calls in compliance with local, regional and national guidelines
• To receive and screen all incoming calls and to record messages and other information as appropriate and in accordance with Force Standards
• To liaise with individuals as required by the requirements of the post
• To interrogate the caller to establish the severity and nature of the incident has not changed since the time of original reporting.
• To liaise with other members of the force for calls requiring their ownership and attention, and to transfer telephone calls to appropriate extensions (including voice mail extensions)
• To obtain such information as may be required by the Departmental Commander on a regular or ad hoc basis; extract such information from records and files or obtain as necessary from internal or external sources and prepare such information in appropriateformat.
• To maintain document filing system and retrieve files or documents as required.
• To open and sort post and distribute accordingly.
• To maintain pending files and records of matters to be brought forward and ensure that the Departmental Commander, or in his/her absence his/her deputy is aware of matter requiring their attention.
• To attend meetings and take down the minutes of such meetings, transcribe draft minutes for approval and distribute copies of approved minutes.

ESSENTIAL CRITERIA

• To be educated to GCSE Grade C/4 minimum, or equivalent,
• Have the ability to develop good working relationships within the team and effective contact and involvement with outside agencies/external customers.
• Ability to assess new information and re-organise to meet new demands whilst maintaining accuracy.
• Ability for all written and spoken communication to be concise and well structured adapting the style of communication to meet the needs of the audience.
• Provide a high level service to customers, whilst maintaining contact working out the issues and responding as necessary.
• Have a positive willingness and aptitude to a changing working environment.
• Provide a high-quality service to individuals and the communities we serve.
• Have a personal responsibility for self-development.
• Ability to take personal responsibility for making things happen and achieving results. Whilst displaying motivation, commitment, perseverance, conscientiousness and a high degree of integrity.
• The ability to use windows based computer systems, accurately record and retrieve data.

DESIRABLE CRITERIA

• To hold a National Vocational Qualification Level 3 in a related topic i.e. Customer Service or equivalent.
• Ability to clearly communicate decisions and the rationale behind them.
• Experience of dealing with a wide cross section of the public.

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Keyskills :
adminsecretarycustomer servicetyping