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| Job Location | Leicester |
| Education | Not Mentioned |
| Salary | 19,000 - 22,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Role: Customer Service RepresentativeLocation: LeicesterSalary: £19,000 - £22,000Our client is currently looking to recruit a Customer Service Representative to join their team in Leicester.The Customer Services Representative works closely with clients, the sales team, and administrators to manage relationships and retain new and existing business orders. Be part of a great team that work together in an efficient operating department, withinan expanding company operating in a major growth industry in the UK.Role and Responsibilities:- Building and maintaining relationships with clients and key company personnel.- Escalating and resolving areas of concern as raised by clients.- Deal with all cooling off and production cancelations.- Flagging potential complaint issues early.- Ensuring that enquiries and/or issues raised through our social media presence are dealt with timeously and in a professional manner.- Assists office staff in maintaining internal CRM and reporting files.- Liaising with internal departments to ensure client needs are fulfilled effectively.- Feedback resolution with clear information logged in the CRM system.- Working closely with Case coordinators/administrators and Sales Consultants.- To ensure that all duties are carried out in line with all Company policies and procedures and requirements.- To ensure your conduct of personal behaviour is such that the Companys reputation is protected and enhanced.- Complete and aim to exceed all identified KPIs- Conducting business reviews to ensure clients are satisfied with their products and services.- Any other duties as required.The successful candidate will have:- Estate Planning Knowledge, proficient in Microsoft Word, Excel and Outlook.- Previous experience working as a client customer service representative or a track record of managing client relationships.- Organisation skills to manage your diary, a high volume of work and short deadlines.- Confidence to manage challenging situations and find solutions to problems.- Business and customer-oriented team player.- High level management reporting.If you feel like you would be a good fit for the above role, please apply online or contact our recruitment team to find out more!