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Customer Service Assistant

Page Personnel Secretarial & Business Support
Job LocationLeicester
EducationNot Mentioned
Salary18,525 - 19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As Customer Service Assistant, you will be providing administrative support and assistance to the team of Remortgage Caseworkers in order to enable them to process a high volume caseload of remortgage cases.Client DetailsA leading, international, Professional Services & Legal company based in Leicester.DescriptionAs Customer Service Assistant, you will be responsible for the following duties:

  • To assist nominated caseworkers to handle a pipeline of 300-500 new Remortgage instructions per month
  • Make outbound calls to request redemption statements from existing lenders
  • Take inbound calls during busy periods, carry out identification checks; process mortgage offers; chase any borrowers outstanding documentation required to proceed to completion
  • Process incoming questionnaire packs from borrowers and redemption statements
  • Make outbound calls to lender clients to chase mortgage advances and to request updates
ProfileThe successful Customer Service Assistant will have:
  • Some experience in using IT skills
  • Customer Service experience either in an office setting or face-to-face
  • Retail/Hospitality/Call Centre/Customer Service background
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements
  • Excellent written and verbal communication skills
  • Experience of working within a team environment and of supporting others
  • Live within a commutable distance to Leicester City Centre
  • Be comfortable with office based work
Job OfferAs Customer Service Assistant, you will be entitled to the following:
  • Up to £19,000 per year (Monthly Pay)
  • 31 days holiday including bank holidays
  • Progression Opportunity
  • 2 X Death in Service
  • Discounted Private Healthcare
  • Eyecare vouchers
  • Company Pension
  • Day off for Annual Conference
  • Annual Salary Reviews
  • Annual Parties & Regular Social Events

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