Customer Service Advisor

Job Description

From our modern offices in Warwickshire, we are constantly on the lookout for ways to progress our product offering, market position and of course our staff. We are now looking to add a Customer Service Advisor to our established Customer Service Team.BASIC SALARY: £25,000 - £35,000 (negotiable depending on experience)BENEFITS:· Bonus· 25 Days holiday (plus Bank Holidays)· 2 x Life Assurance· Pension Scheme· Company Sick Pay SchemeLOCATION: WarwickCOMMUTABLE LOCATIONS: Coventry, Leicester, Northampton, Banbury, Rugby, Lutterworth, Daventry, Bromsgrove, Redditch, Stratford-upon-avonWHY SHOULD I APPLYWe are established market leaders with immense stability and security, based in a spacious & modern facility. We have grown by £10m turnover in the last 10 years and we are not done. We have the capacity and scope to double in size. We are happy to trainyou, we can invest the time, as long as you have the right attitude and work ethic, we can offer you a career.JOB DESCRIPTION: Customer Service Advisor - Administration - Industrial ControlsTo succeed as a member of our Technical Customer Service team, you will be based in our office and provide desk-based telephone support, to our customer’s field-based Engineers and to other industrial door contacts by addressing their technical queries,usually to assist them with installation and repair work.You will need to: · Develop technically demanding product engineering knowledge to an expert level and continually update this.· Build quick and empathetic telephone rapport with field Engineers in pressurised situations, helping them to resolve time critical issues.· Assist customers with replacement product quotations during technical support conversations for quick issue resolution. · Provide engineering information to office colleagues to support them in dealing with technical complexities in their roles.· Contribute to technical related projects and training as required.PERSON SPECIFICATION: Customer Service Advisor - Administration - Industrial ControlsWith GCSE’s or equivalent in Maths and English, with a minimum grade of C, you will also ideally have qualifications related to science or technical field. Alternatively, you will have relevant experience that demonstrates customer service or administrationexperience and the intelligence to take on our technical products.In addition, you will need: · Previous experience of customer facing roles ideally in a manufacturer or industrial setting (Face to Face, Email and Phone). · A productive approach to contribute to the team supporting customers on a daily basis.· Candidates who have recently left education would ideally have some relevant experience obtained through their studies. · Strong communication skills are absolutely essential.THE COMPANY:We have been supplying high quality industrial control equipment since 1981 and we are a leading supplier of door drive and control equipment to the UK industrial door market. We have an enviable reputation for providing innovative and quality products,technical excellence, invaluable safety guidance on product selection and unprecedented after-sales Service.Chosen for technical excellence and outstanding customer service, customers rely on us when failure isn’t an option for projects from warehousing storage and distribution businesses, power stations, airports, and railway depots to sports stadiums.INTERESTED Please click apply. You will receive an acknowledgement of your application.Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.REF: BE17557, Wallace Hind Selection