Customer Service Advisor

Job Description

Purple Rocket Recruitment is excited to be working exclusively with Sytner BMW who has a fantastic opportunity for an experienced Customer Service Advisor to join their BMW/MINI Contact Centre. This is a Hybrid position which is perfect for anyone whowill benefit from being at home and still likes the buzz of coming into the office and being part of an active team.Why work for Sytner BMWSytner Group is the UKs largest prestige motor retail group. They provide an outstanding diverse and inclusive working environment, along with exciting career opportunities! Be part of a team that is as unique as the cars they sell. They are passionate aboutcontinuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. There are also plenty of opportunities for career progression.Want more Take a look at the Benefits Package they offer;Free on-site parkingAdditional HolidayIndustry-leading Maternity, Paternity and Adoption PayEnhanced Long Service AwardsDiscounted Car SchemesHigh Street DiscountsThey have opportunities on both the Inbound Customer Service Team and Outbound Retention Team.Duties for Customer Service Advisor* You will be responsible to answer incoming service enquiries from our new and existing customers.* Booking of MOTs, Servicing and other general car maintenance that maybe required whilst providing the best level of service and ensuring you are securing the appointment for the business.* Your primary responsibility will be to contact current, lapsed and unknown customers to offer services specific tailored to them delivering a great experience in the process.About You* As a Customer Service Advisor you will be customer focused, target driven, a team player and always aiming to be the best.* You will have a flair for talking and engaging with internal and external customers over the phone.* You will be a natural at creating special customer experiences over the phone.* You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.It is also important for you to have a quiet place to work from home, a good broadband connection and be a self-motivator. All equipment will be provided for you.Previous experience would be advantageous but not necessary as full training will be provided. You will work 40 hours between the hours of 8am - 6pm Monday to Friday with a requirement to homework on Saturdays on a rota basis.You will be required to work from the office during the initial training program at the Leicester office based on Grove Park, Enderby.At Sytner, their values and the way they behave are important to them. They have a working environment where they value and respect every individuals unique contribution, supporting their colleagues to thrive and achieve their full potential.They are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.Still not sure Pick up the phone and speak to Purple Rocket Recruitment who will be more than happy to give you more information.