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Customer Service Advisor

Job LocationLeicester
EducationNot Mentioned
Salary9.37 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you a Customer Service Advisor looking for a new opportunityAbout the Role If you love working in a fast-paced environment and delivering exceptional customer service, this is the job for you! Here at Next, were committed to putting our customers at the heart of everything we do by providing a friendly, helpful service to ouronline customers that contact us. This could be sorting out a missing parcel or an account query, but youll put the customer first.This is a unique customer service role as there are no sales targets; youll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Its never been a more exciting time to join the Next Onlinefamily.Were looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, dont worry if you dont have the experience of working in a contact centre, were happy to consider peoplewho thrive in helping people whether this has been in retail, hospitality or care. With your awesome personality, youll provide the very best service to our customers. Well provide you with 3 weeks of in -depth, full time paid training to ensure you knoweverything you need to know to resolve our customer enquiries. Well invest in you and your development with ongoing training programmes so you can excel in your role.We welcome applications from candidates with any of the following skills or attributes: Customer Service, Customer Support, Call Centre, Telephone Customer Service, Telephony, Email, IT Literate, Excel, Problem-solving Benefits

  • Bonus Scheme
  • Pension Scheme
  • Share Save Scheme
  • Life Assurance
  • Staff Discount
Additional Information
  • Monday to Friday (including 1 weekend day): 4pm - 10pm (you will be given a day off in the week to compensate for 1 day of weekend working)
  • (Plus 4 hours flex up shifts for 20 weeks during peak trading periods)
  • Youll receive £9.37 per hour plus as additional £1 when working at the weekend.
  • You must be able to commit to full time training.
  • Start date June 2022
Essential SkillsAbout You:
  • Give exceptional customer service by truly listening to the customer and resolving their queries
  • Treat every customer like its your first and only customer that day
  • Navigate through various computer systems, liaise with other teams across Next if required
  • Work to set Key Performance Indicators and Standard Level Agreements.
  • Engage with customers and colleagues, creating a people focused work culture.
What NextPress the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria, we will be in touch to arrange a telephone interviewto find out more about your job history and more about you as a person.All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role in 6 months.In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route dueto, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.About CompanyYou know Next, but did you know were a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. Were the UKs 2nd largest fashion retailer and for Kidswear were the market leader. At the last count we have over 540 stores, plusthe Next Online and its now possible to buy on-line from over 70 countries around the world! So, weve gone global!

Keyskills :
Call CentreCustomer ServiceCustomer SupportTelephonyEmailExcelIT LiterateProblem-solvingTelephone Customer Service

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