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Customer Service Administrator

Job LocationLeicester
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Service AdministratorLocation: Desford, LE9Salary: £22,000 per annumHours: 37.5 hrs per weekFull time, Monday to Friday 9am-5pmTemporary ongoing until December 2022 or possible Permanent placement vacancy with generous holidays.Are you experienced in customer services over the telephone and email with the experience of dealing with quotations and processing orders on a large scale Do you enjoy working as part of a team Do you have a full driving licence and your own transport Ifyou answered yes, then this is the role for you!Flowers Associates are looking for a customer service administrator to provide aftermarket parts support for over 400 worldwide dealers from the Parts Distribution centre based in Desford, LE9. The successful customer service administrator would be workingas part of the customer services team to ensure all queries are dealt with during the working day. This would be a great opportunity for someone looking to develop their customer service knowledge within a supportive and fast paced environment.The Role:The successful Customer Service Administrator will be responsible for the following duties:You would be responsible for liaising directly with the clients worldwide dealer network regarding all issues relating to aftermarket parts supply, from producing quotations and progressing orders through to production of specialist export documentation andthe resolution of all dealer queries.

  • Provide timely and accurate information to Dealers enquiries via email and telephone
  • Raise quotations, process orders, organise transportation, complete export documentation and invoicing.
  • Communicate with other departments including Technical Helpdesk, Purchasing, Warehouse operations and Finance to obtain the most up to date information.
  • Support Dealers with access to the parts ordering system and provide training whenever necessary.
  • Ensure all exporting regulations are adhered to and appropriate export documentation is completed correctly within specified timescales.
  • Chase dealer back orders using daily back-order reports.
  • Investigate credit requests on freight charges and pricing queries.
  • Find creative solutions to Dealer supply issues.
The ideal Candidate will:
  • Previous experience in Supply Chain / Customer Services / Warehouse Management / Transportation management
  • Previous experience within a business-to-business customer services department
  • SAP experience would be a distinct advantage
  • Excellent communication skills; verbal and written
  • Strong IT and Microsoft Package skills (Word, Excel, Access, Outlook, etc)
  • Organise, prioritise, and manage your time well
  • We are looking for a Can do Attitude, you are able to take ownership and accountability
  • Full driving licence needed to travel to site
AdditionalInformation:
  • 27 days holiday (based on full year) plus bank holidays
  • Free onsite parking
  • 17-minute drive from M1 Junction 22
  • 25-minute drive from Leicester City Centre
  • 15-minute drive from Hinckley
  • Full driving licence needed to travel to site

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