Customer Service

Job Description

THE OPPORTUNITY: Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, alsoa keen awareness of the importance of excellent customer Service. Good computer skills and ability to work accurately are essential.This is a full time permanent position which is fully office based.THE ROLE & YOUR RESPONSIBILITIES: Answering telephone calls from customers, potential customers and Field Engineers in a friendly and helpful manner and dealing efficiently with their needs as required.Setting up or cancelling maintenance on customer records as needed; amending Company Computer records accurately including correct completion of e.g.: Notes, sales invoices, New Occupier letters.Raising and amending Engineers visits and callouts as necessary in an efficient and accurate manner. Engineers Daily Work, Ensuring all engineers are emailed their work before the end of each working day.Making entries and amendments as appropriate in the Companys computerised record systems, in a prompt, full and accurate manner and in accordance with Company policies and procedures.When required, placing orders for materials in a timely and accurate way and in accordance with Company policies and procedures.Taking customer credit card payments when necessary and recording the details accurately on the stipulated form.Prompt and accurate filing of the offices paperwork.Carrying out mail room duties as needed.Any other duties determined from time to time by the Operations Manager.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered it would be an advantage that you have dealt with engineers but it is not essential. You must have strong customer service skills, excellent communication skills, administration skills and have the ability to multi task.Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidatesthere is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.