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Customer Sales Service Advisor

Job LocationLeicester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you enjoy delivering first class services to customersAre you highly organised, willing to learn and IT literateGeorge Boyd is recruiting now for a Customer Sales Service Advisor (Ironmongery) based in LeicesterGeorge Boyd is the UKs specialist distributor of architectural ironmongery and commercial doorsets.Established in 1848, George Boyd has a reputation built over 150 years for outstanding design, reliability and service. Today as a modern forward facing company, we are uniquely positioned to bring you an exceptional range of innovative products and services,backed by extensive knowledge and experience.Our Colleagues are critical to our Customers success and you will be working with a team that proactively supports them in every way possible. If you love working with people, youre a good listener and you think you could help our customers feel welcome,then this could be a great opportunity for you to join our team.Is this role right for meFirst and foremost, we always want to recruit great people that really understand our values and ways of working. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactivelyseek out solutions that are right for our customers, then you are likely to be a great fit! As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.Branch Opening HoursMonday to Friday 8am - 5pm and Saturday 9am to 12noonREQUIRED QUALIFICATIONSWhat will I be doingA Customer Service Advisor is an essential role within George Boyd you will build relationships with Customers and understand their wider requirements in order to maximise sales growth.You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

  • Get to know our product lines and services in order to make the most of all customer interactions in line with our George Boyd Values
  • Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
  • Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
  • Keep the branch looking clean and tidy, to make a great first impression on our customersMaintain stock levels, carrying out regular stock counts
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at workWork with colleagues to suggest opportunities for improvementBasic salary + Pension + Live Assurance + Private Medical + 31 days holiday per year

Keyskills :
retailcustomer servicewarehouse

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