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Customer Advisor - Policy Fraud

Hastings Direct
Job LocationLeicester
EducationNot Mentioned
Salary19,800 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Monday to Friday | Hybrid Working | Full Training ProvidedNo experience in insurance No problem! If you have a solid customer service background, we want to speak to you! Whether that be call centre or face to face customer service experience, we will be able to provide you with the training totransfer your skills so you are successful in the role of a Customer Advisor!The Essentials:Hours: You will work 37.5 hours a week. Youll be working between the hours of 08:00 - 19:00. Monday to Friday.Location: We pride ourselves on a flexible approach to working, so a few days from our Bexhill-on-Sea or Leicester offices and a few days working from home.Salary: Starting £19,800 with the added bonus of having developmental opportunities and potential to grow within the roleWhat will you be doing as a Customer Advisor in our Policy Fraud DepartmentThe Policy Fraud department play an important role to ensure were providing the right outcome for the business and customer.You will be Identifying deliberate and unintentional policy misrepresentation. For example, a customer may claim they have 5 years no claim discount but have only been driving for 2 years.It will be your job to investigate and manage your own portfolio of application fraud cases, communicating with your customers in both verbal and written formWhat are we looking for in a Customer AdvisorWe are looking for self-sufficient and organised individuals.An insurance background is not necessary, we see many skills as transferrable, if you have a background in customer service whether it be within a contact centre, office based, retail or a hospitality environment wed love to hear from you.You should have strong communication skills and the natural ability to hold a conversation and identify potentially deceptive behaviours. You will face some objections and complaints so resilience is key.IT skills/data inputting skills with attention to detail are essential.What can we offer you as a Customer Advisor

  • Full 3-week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We will make sure you have all the appropriate training including conversation management techniques, so you are successful in the role
  • You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
  • We promote a relaxed, friendly & diverse working environment
  • Career stepping stones, we love investing in our people by helping them hit their career goals
  • A great onsite restaurant & an on-site Costa coffee
  • Refer a friend scheme - earn £1000 per referral!
  • A brand new Microsoft Surface 4 laptop
  • Discounted Hasting Direct products
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Potential annual company bonus earnings of 5% of your base salary
  • Discounts & cashback with well-known retailers
  • Cycle to work scheme, as well as discounted rail and bus travel routes
What are the next steps to become a Customer AdvisorClick apply now to fill out our short application form, most of which you can auto-fill using your CV.The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.Your application will be reviewed by our recruitment team who will give you a call to take you through the next steps.We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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