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Credit Specialist

Octopus Energy Limited
Job LocationLeicester
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Were looking for passionate and empathetic people to join our team as a Credit Specialist to help us support our customers that may have found themselves in financial difficulty.Our customers are at the centre of everything we do, so its on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer situation is different so were looking for someonethat can use their own initiative to tackle a range of sensitive customer scenarios.WHAT YOULL DO

  • Talk to customers that might be in financial difficulty - you will use your initiative to find the best way forward through agreeing on appropriate repayment plans
  • Use external tools such as Tully to review affordability levels and engage with customers to agree on repayment plans that are easy for both customer and company
  • Handle customer intercoms and support more broadly across the wider team and payments platforms
  • Use your skills of empathy to offer support to vulnerable customers and use tools such as the Debt Assistance Scheme/hardship funds to find the best way forward
  • Respond to queries via our internal messaging system with lighting speed and accuracy
  • Assist in handling 3rd party agency queries
  • Gain updates from our revenue protection engineers that have attended site visits
WHAT YOULL NEED
  • Passion for customers and always seek to provide first-class customer service both internal and external
  • A fast learner with a meticulous eye for detail
  • Fluid and comfortable in a fast-paced environment where you might be pulled in different directions
  • Able to manage your own workload
  • Helpful and patient (its a job with a thousand questions)
  • A self-starter that can use their own initiative to problem solve and make sound decisions
  • The ability to thrive in an unstructured, go with the flow type of working environment
  • Most importantly, high levels of understanding, empathy and patience
WHY ELSE YOULL LOVE IT HERE
  • Wondering what the salary for this role is Just ask us! On a call with one of our recruiters, its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is thatwe honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Octopus - whats more important to us is finding the right octo-fit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work tobe rewarded with perks you actually care about!
  • What do you get Click here or visit - https://octopus.energy/octopus-employee-benefits/
So, if you feel you can make a difference to a customer in need, then apply today - you never know, you may be helping someone to change their life.

Keyskills :
CreditCustomer ServiceDebtEmpathyEnergy

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