Collections Customer Service Advisor

Job Description

Come and join our NEXT Collections Team!Due to our continued and exciting growth we have a number of new Customer Service Advisor opportunities based in Enderby!Working as a vital part of our collections team, youll communicate with customers on the phone and in writing to negotiate payment; this could be full settlement or agreeing to an alternative plan with the customer based on their personal situation.Youll talk to customers about issues with their credit account, investigate any queries they may have, and have a key role in negotiating a resolution.This is a unique and exciting Customer Service Advisor role as there are no sales targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service.Our call centre in Enderby offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online Collections family.Shifts:There are various shifts available for this role.Whilst your main role is within Collections, there is the exciting opportunity where the business needs dictates, you will support the accounts investigation (fraud) and credit department with reasonable notice and training, this is a great chance to becomemulti-skilled in all three areas.We are looking for people who are as passionate about customer service as we are. We will provide in-depth, full-time training to ensure you know everything you need to know to resolve our customer collections enquiries.We welcome applications for this Customer Service Advisor role from candidates with experience in the following areas: Customer Service, Customer Support, Customer Service Advisor, Call Centre, Telephone Customer Service. Benefits

• Full training and exciting opportunities for further career progression
• Free onsite parking
• Restaurants with great food at amazing prices
• Optional overtime to boost your salary
• Onsite staff shops with NEXT and branded clothes discounted by up to 75%
• Great pension scheme
• 25% discount on all NEXT merchandise
• Fantastic NEXT Sharesave Scheme
• An opportunity to enhance your salary through our competitive bonus scheme!

For full details on our benefits package head over to our careers site; careers.next.co.uk. Essential Skills With previous experience in customer service, ideally within a contact centre or FCA background, youll be a team player with excellent communication skills, working in a fast-paced environment.For this Customer Service Advisor role, you will:

• Talk to customers about issues with their credit account and investigate any queries they may have
• Make informed decisions based on the circumstances and information provided
• Speak to our customers to agree appropriate and satisfactory payment agreements
• Review customer accounts that are late on their payments to establish appropriate action
• Have a key role in negotiating a resolution
• Perform relevant and appropriate enquiries and investigations on behalf of our customers making sure they have the information they need to make an informed decision
• Undertake all duties in line with the Financial Conduct Authority guidelines
• Have excellent attention to detail and be extremely self-motivated
• Be a confident decision-maker who takes full accountability for your actions
• Have outstanding problem-solving skills with the ability to provide a range of solutions
• Have excellent literacy, numeracy, and PC skills (Excel) with the ability to pick things up quickly

About Company You know NEXT, but did you know were a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. Were the UKs second largest fashion retailer and for Kidswear were the market leader. At the last count we have over 540 stores,plus the NEXT Online and its now possible to buy on-line from over 70 countries around the world! So weve gone global!Whats NextPress the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria, we will be in touch to arrange a telephone interviewto find out more about your job history and more about you as a person.All successful applicants will be subject to criminal and credit checks in line with our reference policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route dueto, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship.

Keyskills :
Call CentreCustomer ServiceCustomer SupportCustomer Service AdvisorTelephone Customer Service