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Client Relationship Coordinator

Ground Control Ltd
Job LocationLeicester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Join us, we’re an Investors in People Gold Standard Company.We have a fabulous opportunity for a home or office based Client Relationship Coordinator to join us, with ownership for delivering an exemplary customer experience for our clients. You will be the first point of contact for our clients and will own the relationship and all communication and transactions. Your role is to ensure positive relationships are consistently achieved and be the expert and owner of client requests, queries and feedback.What we offer;At Ground Control we believe in rewarding our employees for their hard work. We offer a wide-ranging benefits programme inspiring you to realise your full potential;

  • Being part of a Sunday Times 2019 Top Track 250 Company & London Stock Exchange Group’s 1000 Companies to Inspire Britain’
  • We inclusively support The Race at Work Charter’, Ban the Box’, The Armed Forces Covenant’ and are Disability Confident’
  • A supportive, entrepreneurial working environment that fosters collaboration
  • We believe that no job is too urgent or important not to be done safely’ and embed this Safety culture throughout the business
  • Training, development, coaching and mentoring opportunities, with clear career path progression
  • Match funding for employee fundraising and 2 personal choice volunteering days
  • We invest 5% of our profits into the Evergreen Fund an investment fund dedicated to sustainability and environmental initiatives.
  • By2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and being carbon neutral
  • Free gym access
  • Nursery Vouchers
  • Cycle to work, Travel loans
  • Bupa employee support & Free Flu Jab & subscriptions to an online GP service and Calm, the wellbeing app
    • How we work;We put people at the centre of everything we do.Everyone is welcome. We’re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we’ll succeed in caring for each other, caring for our communities and caring for our Environment. Together, we’re stronger.Who are we looking forYou will need to be confident in written and oral communication - to be able to converse professionally with clients at all levels and demonstrate excellent customer service skills. We want you to build relationships quickly with your clients as well as internally with field managers and teams.You will be organised and self-managing with excellent time management skills and the ability to prioritise. Your workload and what you are doing will vary so it is important you are able to work under pressure when the need arises.We need you to be pernickety about attention to detail, accuracy and quality whilst achieving tight deadlines.You will need to be adaptable and be able to handle varying data streams. Key Account Managers receive large volumes of emails and calls on a daily basis, are expected to manage the invoicing process, reconcile large spreadsheets and attend client meetings. You will need to be proficient in Microsoft Office applications, specifically Outlook and Excel. Some of the tasks are repetitive but no two days will be the same!We need you to be able to use your initiative and be assertive when necessary. You are your clients representative within the business and it is important you make good decisions on their behalf.We need you to pitch in with the rest of your KAM team and potentially other business areas to support when necessary due to absence and workload fluctuations.We need you to be open to learning and able to learn new systems and processes quickly. We will show you how to use our in house system, Woodplan and other online systems. We will also teach you a bit about the Utility Arboriculture industry - we don’t expect you to have any prior experience but it is important that over time you build this up so you can converse confidently and support in quoting and organising works.Above all, we need you to have an absolute passion for building such robust relationships with your clients that they cannot imagine life without you.Join us to make a difference! Required skills
  • Client Meetings
  • Key Account
  • Arboriculture

    • Keyskills :
    Client Meetings Key Account Arbiculture

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