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| Job Location | Leicester |
| Education | Not Mentioned |
| Salary | £19,000 - £20,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Why do we want youWe want you because you are an experienced Administrator with exceptional customer Service abilities and youre looking for a role with a difference.Job Role: Administrator / Customer Service / Client Relationship Manager / Client Advisor / Marketing AssistantLocation: Leicester, LE19Salary: £20,000In this varied and exciting role within our Promote Team, you will be supporting Accountants in practice across the UK with a number of marketing activities provided by our amazing Promote function. This job role will provide you with a fantastic opportunity to utilise your strong Administration and CRM (ideally Salesforce, but this is not essential) skills.Mercia (part of Wilmington plc) is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. Over 3000 firms use our file review service and rely on our audit and compliance manuals. More 6000 firms attend our training events and use our online training solutions.This amazing job opportunity with provide someone who is looking for variety with just that!You will be providing exceptional administrative support, customer service and client relationship management all in one job role is based within our small but perfectly formed Promote team.If youre looking for a role that will keep you busy and give you variety, this is definitely the role for you.Our Promote Team are responsible for supporting customers with variety of products. The product portfolio includes things like bespoke websites, apps, social media updates, digital or printed factsheets, newsletters and tax cards to name but a few.Day to day you will be responding to a variety of customer enquires over the phone, online chat or email. Youll become a subject matter expert with the training we give you so that you are able to provide advice, information or answer queries about the full range of products available.We like to provide proactive support so youll also be contacting clients regarding changes to services, chasing renewals and orders as well as getting involved in the complete buying process from initial advice, chasing and taking orders to proof reading products and invoice routines.We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.You will also need:
Keyskills :
Account Manager CRM Customer Services Administrat Salesfce