Claims Negotiator

Job Description

Are you looking for an exciting opportunity to develop a career in the world of Insurance We have an opening for a Claims Negotiators to join our dynamic Intervention team! And the best thing about this role You do not need claims experience! Instead we are looking for motivated individuals with a background in sales, or any environment where youve made inbound/outbound calls or had to work towards targets.Job Title: Claims NegotiatorsDepartment: Intervention Capture TeamHours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00Location: You will work on a Hybrid basis. A few days from home and then a few from our vibrant office is based in Leicester City Centre, right next to the train centreSalary: Starting £24,000 with the opportunity to earn up to £26,000What does the job entailThe Intervention team is responsible for providing vehicle and repair solutions to third parties following an accident when our policyholder is at fault. By successfully intervening, we are able to not only control our costs, but also control the customerexperience. Your main duties will include:

• Making and receiving inbound/outbound calls and talking to customers.
• Working efficiently using our outbound contact strategy to ensure you are speaking to third party customers as soon after the notification of the accident as possible.
• Use our menu of offers to find a solution that best meets the customers needs whilst being mindful of unnecessary costs.
• Use active listening and good questioning to understand and assess the damage whilst capturing the information accurately.
• Quickly and accurately establish whether the vehicle is repairable or if it is going to be deemed a total loss (write off).
• Be aware that some customers may have sustained injuries during the accident. You will need to identify these and refer the customers to our external provider where appropriate.

What are we looking for in the ideal candidate

• Experience in a similar role within the Insurance Industry OR a call centre/targeted environment (such as sales, inbound and outbound calls)
• Exemplary negotiation, questioning and decision making skills
• Proven ability to succeed in a sales environment.
• A track record in meeting and exceeding targets
• The drive to thrive in a fast-paced environment
• A self-motivated attitude

What can we offer you

• You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
• We promote a relaxed, friendly & diverse working environment
• Full 4 week training with industry experts and friendly coaches guiding you throughout your career with Hastings.
• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
• Harrys - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
• Refer a friend scheme - earn £500 per referral!
• All the tech you need to do the job, including a brand new Microsoft Surface 4 laptop
• Discounted Hasting Direct products
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Potential annual company bonus earnings of 5% of your base salary
• Well-being programme as well as health care and dental cash plan
• Access to video consultations with a registered GP for you and your family.
• Cycle to work scheme, as well as discounted rail and bus travel routes
• Discounts & cashback with well-known retailers

What happens next

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
• The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
• Your application will be reviewed by our recruitment team who will call you to conduct a telephone interview.
• Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you!

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Keyskills :
claimscustomer servicecomplaintscustomer advisorpaymentsinbound contact centrecustomer agent