Claims Handler - Intervention

Job Description

There has never been a better time to work with us here at Hastings Direct. We are looking for driven individuals to join our successful team due to an exciting period of growth & wed love for you to build your career alongside us.Job Title: Claims Handler - InterventionDepartment: Intervention - Hire Monitoring TeamHours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00Location: You will work on a Hybrid basis. A few days from home and then a few from our vibrant office is based in Leicester City Centre, right next to the train centreSalary: Starting £22,000 with the opportunity to earn up to £24,000What does the job entailThe Intervention team is responsible for providing vehicle and repair solutions to third parties following an accident when our policyholder is at fault. By successfully intervening, we are able to not only control our costs, but also control the customerexperience. Your main duties will include:

• Servicing inbound and outbound phone calls from third parties, customers, third party representatives and providing a professional service within the company SLA.
• Supporting customers through their claims journey with Hastings.
• Managing third party customer vehicle and hire claims in the most commercially effective way.
• Negotiating with representatives and third parties in-line with the departments terms of engagement and challenge the need for hire.
• Protecting the company against hire costs through effectively monitoring the hire.
• Ensuring all costs are kept to a minimum and are not subject to any leakage.
• Ensuring reserves are created accurately

What are we looking for in the ideal candidate

• A claims background is not necessary, we see many skills as transferrable, if you have a background in a similar role, such as a call centre, sales or retail would love to hear from you
• Great communication skills with the ability to negotiate and make decisions
• The drive to thrive in a fast-paced environment
• A self-motivated attitude

What can we offer you

• You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
• We promote a relaxed, friendly & diverse working environment
• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings.
• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
• Harrys - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
• Refer a friend scheme - earn £500 per referral!
• All the tech you need to do the job, including a brand new Microsoft Surface 4 laptop
• Discounted Hasting Direct products
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Potential annual company bonus earnings of 5% of your base salary
• Well-being programme as well as health care and dental cash plan
• Access to video consultations with a registered GP for you and your family.
• Cycle to work scheme, as well as discounted rail and bus travel routes
• Discounts & cashback with well-known retailers

What happens next

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
• The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
• Your application will be reviewed by our recruitment team who will call you to conduct a telephone interview.
• Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you!

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Keyskills :
call centreclaimscustomer servicecomplaintscustomer advisorpaymentscustomer agentclaims inbound contact centre