Catering Manager

Job Description

Job Reference: /AD/27-10/668/8Job Title: Catering ManagerLocation: LeicesterApplicants must have the right to work in the UKSalary: £25,000 - £26,000 Contract: Permanent Hours per week: Tuesday to Saturday - 08:00 - 16:00 - 40 hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.Encompassing three specialist brands; Angel Hill, Academy and Groundhouse, our catering division provides bespoke catering solutions in virtually every sector and business type. We offer a full range of catering services, including full counter services,coffee & deli bars, and hospitality & events.Role OverviewWe are currently recruiting for an Catering Manager to join our passionate and driven Catering team based at our clients site in Leicester.Benefits

• Access to Wagestreama financial well-being tool
• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to CHROMA, our internal colleague-led diversity and inclusion communityjoin a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to Opportunity our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Atalian Servest Superstar Awards

Key Responsibilities:Operational:

• Management and control of all food production in the unit.
• To consider all special dietary needs as required.
• Menuscompetitions/planning & promotions.
• Ordersthe ordering of all supplies.
• Storage of goodsstock controls (weekly).
• Report all breakdowns of equipment to responsible parties.
• To manage Team Members to provide the required service at an agreed level.
• Writes staff rotas and ensures adequate service provision.
• Staffing during periods of holiday and sickness.
• Provide support for all services including afternoons, nights and weekends as required.
• Adopt and follow best practice company standards.
• Holds daily shift meetings.

Customer Service:

• Maintain a positive customer and client relationship through regular meetings, and at all times.
• Compliance of agreed customer satisfaction levels to be measured through customer surveys; undertaken twice a year.
• To be visible and available throughout service periods whilst on duty.
• To be aware of customer needs and adapt service to suit.
• Maintain the highest level of customer contact, keeping complaints to a minimum and ensuring these are dealt with professionally and promptly.

Sales Development:

• To have complete ownership of the sales function of your unit.
• Run a monthly promotion as directed by your Operations Manager.
• To report any possible sales opportunities to Operations Manager or Sales Managers.
• To draw up a local sales plan to grow generic sales year on year.
• To promote secondary sales through the development of Team Members.

Health & Safety:

• You are responsible for all Health and Safety issues within your unit.
• To maintain all company and legislative records as required by the company.
• Assess potential hazards and to take appropriate action to minimise the risk.
• To comply with all company and legislative regulations in relation to food production, premises and services.

Finance:

• Delivery of agreed budgets to be managed on a weekly basis.
• Completion of all company bookwork in a timely and accurate manner.
• To ensure all goods and services are fully charged for.
• To monitor, collect and record all vending money.
• To bank all monies as agreed with the Operations Manager.
• To be responsible for the security of unit money at all times.
• To maintain all company property in a secure manner.
• To control and account for all free issues.
• Help in the preparation of company budgets.
• All menus to be costed as per company standards.

Personal:

• To appraise all unit Team Members on an agreed time scale.
• Maintenance of all local personnel records including absenteeism/ holidays/ training.
• Delivery of unit training plan.
• To recruit local Team Members as agreed with the Operations Manager.
• To be actively responsible for your own training and personal development.
• Regular client meetings.
• To attend Catering Managers meetings as required. To be punctual in attendance
• Comply with company dress standards
• Assist in the smooth running of the contract at all times especially during times of sickness and holiday.

About You:

• Experience in managing a 24-hour operation is essential.
• Cooking may be required for shift cover so Food hygiene level 2 or level 3 is preferable.
• Good time management and organisational skills are a must.
• A strong character with good people skills and a good level of customer service is required.

How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8fDiversity & Inclusion We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standardas well as being signatories of