London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Leicester |
Education | Not Mentioned |
Salary | 19,305 - 21,300 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on peoples lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary The Business Support Centre plays a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.We are the first point of contact for most participants joining our schemes and support the interactions between all parties.The current portfolio of the Business Support Centre is the Access to Work Mental Health Programme, the Student Bursary Support Service and Work Programme Schemes. Therefore, our external customers include the Department of Work and Pensions, Ministry ofJustice, and the Department of Education. Our aim is to help all participants back into work, support them while at work and help retain substantive employment.The role of a Business Support Centre Customer Support Advisor is to have the first interaction for all participants within the programmes we support. Assessing eligibility, informing potential participants about the programmes we offer and then facilitatingtheir participation by booking them into the schemes or logging their cases in various case management systems.Reporting to the BSC Team Leader you will be part of a multi-skilled team handling complex inbound, web chat, SMS and email queries from a wide variety of customers who require information, help and guidance across a varied range of contracts within theBusiness Support Centre and providing administrative support to our frontline teams.Working in an efficient manner, in compliance with company policies and procedures you will deliver excellent customer service and high-quality administrative support working to agreed KPIs. Essential Job Duties