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Assistant Accommodation Manager Leicester

PMR
Job LocationLeicester
EducationNot Mentioned
Salary£24,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client, a national provider of purpose built student accommodation, is seeking an Assistant Accommodation Manager to support management in the smooth operational running of their schemes in LeicesterThe Assistant Accommodation Manager wil support with the day to day management of the accommodation teams including sales, revenue, health & safety, people management, team engagement, customer satisfaction and compliance.Customer Service

  • Ensure that high levels of customer satisfaction are delivered at locations.
  • Efficiently and effectively process any complaints in line with company policies and escalate, if required
  • Oversee customer welfare and if required, manage internal resident disputes.
  • Increase customer engagement by planning and organising social events in line with Manager guidance and budget.
  • Support the Manager to plan and manage check out and check in during turn around period and ensure high NPS scores for all site(s).
    • Sales
  • Support the Manager to oversee the full sales operation in each location within the city/area, ensuring the locations deliver against pre-agreed revenue targets, sales growth targets and KPIs.
  • Manage sales enquiries (on website) and re-bookings effectively in line with agreed sales process and SLAs.
  • Ensure that systems and stakeholders are updated with accurate reporting of bookings.
  • Maintain relationships with external stakeholders to aid further sales opportunities in line with revenue targets for the site(s).
  • Monitor competitor knowledge and local information to feedback to the Manager.
  • Ensure excellent lines of communication are maintained between onsite operations team and Customer Relations Team.
    • Financial Management
  • Support the Manager to deliver company financial objectives of maximising revenue and reducing costs.
  • Support Manager to deliver in line with budgetary expectations.
  • Work with the Manager to effectively manage costs and prevent significant losses.
  • Effectively manage stocks and advise Manager of any purchase requirements.
  • Ensure accommodation payments are made in a timely manner.
    • Team Management
  • Motivate, lead and engage any direct reports (Housekeepers and Caretakers) to ensure daily tasks are completed, managing remotely in some instances.
  • Ensure the team deliver first class customer satisfaction to current and potential customers
  • Be a role model and embed the company values in day to day operations.
  • Carry out regular and meaningful performance management with team members ensuring that performance reviews and appraisals are completed including objective setting, 1:1s and development plans, where appropriate.
    • Maintenance & Housekeeping
  • Ensure that all properties maintain a consistently high level of overall presentation.
  • Support Manager to manage the onsite reactive and preventative maintenance schedules to ensure the locations are maintained to the highest standard
  • Ensure the customer service team liaise with Maintenance Operatives, resolving all maintenance queries to ensure timely resolutions.
  • Plan and assist with quarterly room inspections.
    • Health & Safety
  • Supporting the Manager ensuring the locations are ANUK compliant
  • Promote a Health & Safety culture across the teams to foster a safe working environment.
  • Manage emergency situations such as fire, flood, and power outages and ensure residents and colleagues safety.
  • Flag any concerns with regards to compliance immediately to Manager.
  • Support Multisite Manager to ensure safety of residents and colleagues.
  • Regularly review potential hazards and risks within the site(s).
  • Operate a stringent permit to work system for all onsite contractors.
    • Qualifications and Education Requirement
  • Likely educated to minimum of A levels or equivalent with GCSE/O level or equivalent passes in English and Maths.
    • Preferred Skills & Experience
  • Excellent stakeholder management experience with the ability to work collaboratively with teams across the organisation to achieve common business objectives.
  • Experience of providing excellent customer service potentially gained within PBSA sector or the hospitality industry.
  • Excellent people management skills with proven ability to motivate others to deliver high levels of performance.
  • Driven to deliver and attract revenue streams.
  • Strong verbal and written communication skills with the ability to adapt accordingly to your environment/situation.
  • Ability to problem solve and provide solutions across the sites.
  • Working knowledge or understanding of Facilities Management processes including reactive and planned repairs
    • Confident using various IT systems including Microsoft programs

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