Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Virtual Learning Event Support.

KPMG
Job LocationLeeds
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

CSL delivers innovative, bespoke and high quality learning to over 430,000 civil servants. The service centre provides a multifunctional contact centre and end to end events management underpinned by quality administration and excellent customer service to support learners and suppliers.The VLE Tech. Support will be responsible for managing each event allocated to them through MSTeams. They will be responsible for the smooth running of each event making sure tutors and learners have the access and functionality available to them for their learning experience.The role requires excellent organisation and ability to prioritise effectively to deliver in line with the learners and tutor’s expectations. High standard of communication skills both verbal and written are a must which include being able to liaise with external clients, learners, tutors, colleagues and with staff at all levels of the firm, ensuring diplomacy is employed at all times. Excellent attention to detail is required alongside good IT skills. Full training is provided.The individual should be a self-starter, someone who can work with minimal supervision, manage own workload, work effectively as part of a team, problem solve and provide support to colleagues and management as and when required which may include allocation of work, reporting and training/ presentation. A robust character, able to remain calm under pressure, confident and self-motivated initiating action to improve service to the business.Roles and responsibilities

  • Providing tech support for all VC events
  • Resolving facilitator issues before and after VC events
  • Resolving user issues before and after VC events
  • Assisting with SC queries
  • Manually setting up VC events (if needed)
  • Department testing
  • Creating facilitator accounts (this has been a mix of SC and the grad team)
  • Resetting facilitator passwords (not sure if this is the grad team or SC)
  • Manually setting up extra breakout rooms as an when required
  • Coordination and ownership of scheduled training events
  • Effective customer service and relationship management
  • Ability to follow standard processes
  • Monitor event events allocated
  • Identify and report any potential issues
  • Maintain personal compliance of Operational and Regulatory risk
  • Ensure all requirements are adhered to through compliance with all appropriate policies and procedures
    • Skills and Experience Desirable
  • Good IT skills and working knowledge of MS office - Excel, Word and Outlook
  • IT literate, proven experience of working with multiple systems
  • Experience working in an administrative/support role
  • Ability to manage multiple queries at the same time
  • Effective communicator for dealing with facilitator and learner queries
  • Ability to work proactively and reactively in dealing with queries
  • Excellent attention to detail
  • Proven track record of delivering excellent customer service and going the extra mile
  • Ability to prioritise own work, deliver to deadlines and thrive under pressure
  • Good innovation, continuous improvement and effective problem solving
  • Self-Motivated
  • Adaptable and flexible
  • Takes ownership of issues and sees them through to resolution
  • Problem solver
    • Desirable
  • Experience of working in an operational / contact centre environment
  • Experience of effective relationship management
  • Experience with use of Microsoft Teams platform
    • Competencies
  • Teamwork
  • Work planning and organisation
  • Integrity
  • Accountability
  • Driving results
  • Resilience
  • Interpersonal effectiveness
  • Decision making
  • Customer focussed
  • Creative thinking and continuous improvement
  • Quality approach
    • KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of The Employers Forum on Disability we are committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.

    APPLY NOW

    Virtual Learning Event Support. Related Jobs

    © 2019 Naukrijobs All Rights Reserved