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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Telesales OperatorLeeds£CompetitiveLWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks companyin Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently, LWC Drinks employ over 1000 people and they have 14 depots across the UK as well as a Support Centre andHub distribution centre based in Chadderton, Manchester.Job Title: Telesales Operator Reports To: Office ManagerObjectives of the job:To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new linesTo take customer orders and input them onto the systemTaking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveriesKey Responsibilities: To ensure high standards of customer services, taking and inputting orders efficiently and accurately. To have a clear and personable telephone manner. Take ownership of solving customer issues through pro-active customer service. To promote the sale of LWC Drinks own brand products To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs. Building relationships with weekly telesales customers, being a regular point of contact The ability to upsell certain products Responsible for certain administrative duties within the office; confirmation, sorting the post, filing, processing orders etc. Plan calls and target GAPs in supply using relevant systems.Key Skills:- Excellent Customer Service Skills- Use of Microsoft Excel for spreadsheets and records- Ability to use the trinity system- Good teamwork skills- Good communication and relationship building skills