Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Engineer

Better Placed Limited
Job LocationLeeds
EducationNot Mentioned
Salary£25,000 - £29,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Technical Support Engineer (2nd line)Leeds (hybrid, one day a month onsite)£25,000-£29,000 + bonusIm working with a leading in-house technology team who are looking to add a 2nd line technical support engineer to their growing SaaS company.The role pivots around 2nd line support for their internal customers, diagnosing and resolving technical issues and escalating where appropriate.Its an established well trained team with quick promotional prospects and a great benefits package that includes 30 days holiday and a 20% bonus.The role would suit a 2nd line support engineer with experience of Microsoft products: 365, windows, active directory and laptops.Responsibilities:

  • Resolve all incident, problem and request tickets that are logged through the Service
  • Desk.
  • Onboard new starters and off board leavers, from an IT perspective.
  • Onsite and remote laptop / mobile device support and troubleshooting.
  • Software, hardware, and peripheral support.
  • Mentor and train colleagues within the immediate team and wider business.
  • Troubleshoot and information gathering for 3rd line escalation.
  • Highlight possible service improvements.
  • Provide out of hours support including participation in an on-call/stand-by rota.
Key skills:
  • Experience working in a second line support role.
  • Experience of using an IT Service Management Toolset.
  • Strong communication skills
  • The ability to provide 2nd line support in the following areas:
Microsoft Office 365.Windows 10 and 11.Laptops (Windows and MAC OS) and mobile devices (iOS).Active Directory/Azure Active Directory.Benefits:
  • 20% bonus
  • 30 days holiday
  • 6% pension
  • Training and support
If youre a 2nd line technical support engineer and feel like you could bring some value to this role, apply with a copy of your CV or reach out direct to Ben Greensmith

APPLY NOW

Technical Support Engineer Related Jobs

© 2019 Naukrijobs All Rights Reserved