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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | 25,000 - 32,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Team Leader Leeds£25,000 - £32,000An excellent opportunity has arisen as my client who are a specialist Conveyancing company based in Leeds City Centre are looking to recruit a Team Leader to manage their Remortgage department.You will be responsible for managing a team and ensuring that productivity is at a maximum output and that Service Levels are met. Key Responsibilities;*Monitor appropriate system work records to ensure that all work is progressed to meet challenging productivity targets.*Monitor of individual performance, quality and productivity.*Ensure that the workload is evenly distributed within the team.*Effectively schedule, and manage, all breaks to ensure that the Team is adequately resourced at all times.*Management of holiday and absence in the team.*Act upon issues concerning performance, time-keeping, absence and holidays promptly and appropriately.*Update the team with changes in procedures.*Facilitate regular team meetings.*Conduct return to work interviews when Team members return to work following an absence*Conduct all 12 week reviews for new Team Members.*Conduct monthly one to one review meetings for all Team Members.*Ensure that Personal Development Plans for all Team Members are developed, acted upon, maintained and reviewed.*Liaise with the departmental manager and in turn the Coach Trainer to ensure that all team members receive on-going coaching, training and development.*Be involved in the resolution of discipline/grievance/performance issues in line with the firms policies.*Respond to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required in a timely fashion.*Understand all aspects of the process and where appropriate undertake tasks within the processPersonal Qualities*Ability to meet tight deadlines and targets & work under pressure.*Good team player, but, also ability to work on own initiative.*Good attention to detail.*Good communication and customer service skills.*Good organisational skills.*Good data input skills.*Experience of working in a high volume environment.*Mortgage Knowledge. (Desirable but not essential)*Previous administrative experience.CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Keyskills :
managementteam leadercontact centre team leadercall centre team leader