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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | £28,000 - £32,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
OB DESCRIPTIONRole: Systems AdministratorReports to: Operations ManagerOur client are a progressive MSP. We currently looking to add to their existing Helpdesk team.The Systems Administrator will be responsible for handling 2nd/some 3rd level support requests escalated from the 1st and 2nd Line team. We are seeking a highly customer focused and career driven individual who is striving to progress their technical skills further.Responsibilities:·Ensure that set SLA’s are met within the time limit agreed·2nd/3rd Line IT Support relating to technical issues involving Microsoft’s core business applications and operating systems· Strong network technical support experience including DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security· Remote access solution implementation and support: VPN, Terminal Services, and Citrix·Support of server issues prior to escalating to 3rd Line·Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA’S)·Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesAdditional requirements:·Car owner with full UK driving licenseMicrosoft certifications advantageous