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Supplier Team Leader

Sopra Steria
Job LocationLeeds
EducationNot Mentioned
Salary26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you passionate about developing staff and managing a teamWould you like to work within a modern environment and provide a customer service, outcome-measured serviceAs a CSC Supplier Team Leader your main objective is to interact with customers and team members to provide and process information in response to inquiries, concerns and requests in line with customer excellence for our NHS Trusts. You will initiates and/orimplement resolutions as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is delivered and maintained. Whilst taking care of general line management duties.If you think you believe this is the role for you, dont hesitate to get in touch!What youll be doing:

  • To successfully recruit and on-board new starters, through robust and structured training programme, supportive buddy system and pro-active and continuous coaching.
  • To coach and train all team members to improve and develop their knowledge of systems, processes and in contact centre best practice behaviours.
  • Through regular 1:1 performance and development conversations identify and deliver training to team members.
  • Setting realistic, and stretching targets objective as part of the annual Performance Development Review, to be reviewed monthly.
  • Proactively plan for succession by identifying and coaching rising stars within the team.
What youll bring:
  • Experience in dealing with customer/client service facing environment
  • Can evidence exceeding in KPI delivery
  • Experience with handling challenging telephone calls and written computer-based communication (emails, live chat)
  • A good commercial understanding of business requirements and able to translate this into individual and team goals and objectives
  • The ability to work effectively both individually and as part of a team, with minimal management intervention
  • Can plan and prioritise their own workload and the workloads of others
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type: Full-time, PermanentLocation: Leeds or Bristol (Hybrid working)Security Clearance Level: DBSInternal Recruiter: DanSalary: £26,000Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund (3% of annual salary)Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about usNHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make lifeeasier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutionsare underpinned by cutting-edge technologies and our teams expertise, in-depth understanding of the NHS, and commitment to service excellence.We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.Would you like to join us on our journey

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