Stockbroking-Head of Commercial

Job Description

At Lloyds Banking Group, were motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.Our Insurance, Pensions and Investments division helps personal and business customers with their general insurance, protection, investment and retirement needs through some of the biggest names on the high street. We support around 10 million customers withassets under administration of £155 billion and annuity payments in retirement of over £1 billion every year.This is an exciting opportunity to join IP&I as part of Halifax Share Dealing Ltd (HSDL). LBGs Stockbroking business is one of the largest stockbroking platforms in the country with c.500k customers. As a platform we have an adventurous goal to grow ourbusiness significantly and achieve c.£30bn of AUA by 2026. Our priorities are maintaining a stable resilient platform, improving customer engagement through digitisation and simplification of our technology and delivering growth rough compelling pricing promotionsand marketing campaigns.Reporting to the Managing Director of HSDL, this role has overall accountability for setting and delivering the commercial strategy for Stockbroking. Youll work to improve the Discoverability, Comprehension, Conversion & Engagement of Digital customer journeysacross public, secure & 3rd party sites. Youll also explore how market and industry changes will influence and challenge the stockbroking business and develop plans to react.Location & Ways of WorkingOur team works out of our Leeds hub, therefore well need you to be based a commutable distance from this area. We work in a hybrid model with an expectation to be in the office a minimum of two days a week, enabling colleagues to experience the benefits oftime in the same location as their colleagues while also entrusting colleagues with choice about how, when and where they work, to deliver their best.You could help make it possible...Youll handle sophisticated partner networks demonstrating internal relationships to deliver change, and utilising and building your external contacts to build the profile and understanding of Stockbroking. Your execution plan will deliver for customers, whichwill help us to achieve significant growth in AuM through the acquisition of new clients, deepening relationships with existing customers and developing retention strategies.What would you get involved with

• Define & deliverer the commercial strategy for Stockbroking.
• Develop a pricing structure across the Stockbroking brands that allows the business to grow and thrive.
• Responsible for meeting product governance requirements and ensuring a consistent approach to handling risk across the product & digital estate.
• Responsibility for developing and implementing promotional activity and co-ordinating marketing activity.
• Ownership of aggregator and partner relationships for Stockbroking.
• Responsible for improving NPS performance and ownership of the Trust pilot relationship for Share Dealing.
• Stockbroking lead on group wide projects and initiatives (Thread & Mass Affluent), ensuring that the business interests are considered and reflected.
• Responsible for maintaining the relationship with super severe suppliers that are core to the stability of the platform.
• Build a committed team and support the growth of capabilities through investment in own and others training and development.

Youll be able to..

• Demonstrate excellent relationship leadership skills with an ability to build strong collaborative relationships
• Lead and influence to secure funding and resources for proposition and customer roadmap
• Demonstrate validated thought leadership in setting future commercial direction for stockbroking

And well need you to possess some of these specific skills...

• A strong knowledge of Stockbroking and regulatory landscape affecting our business
• A deep understanding of Consumer Duty principles would be valuable to help with implementation in 2023
• Detailed knowledge of the key elements of the proposition, including governance, digital, investment and the asset universe is preferable
• Using a deep commercial understanding, emotional intelligence and excellent communication skills youll be able to develop strong working relationships and influence at senior levels internally and externally
• Ability to set and drive the skills and capability growth for all, personally investing in the growth of the others to in turn grown the business and support our purpose of helping Britain prosper
• Handle ambiguity and balance changing priorities with strong organisation skills to drive the commercial strategy forward

So, what can we offer you in returnIn return for your expertise, your ongoing personal and professional development will be supported. Here, youll grow as a person and develop your career. As a valued member of our team, well support to grow and advance you through excellent training andprogression opportunities.As well as a competitive salary, youll receive:

• A Discretionary Performance Share Award
• Generous pension contribution
• 30 Days leave plus bank holidays
• A flexible cash pot (4% of base salary) to spend on benefits
• Private health cover
• Access to Share Schemes

So if you have the skills were looking for, wed love to hear from you.....Well help you perform at your best today, so you can fulfil all your potential in the future. We know that success is built from the inside out through our people.Were an equal opportunity employer and deeply value diversity within our organisation. Well ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essentialjob functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Together we make it possible.