Solutions Delivery Manager

Job Description

Company DescriptionLink Group connects millions of people with their assets including equities, pension and superannuation, investments, property and other financial assets. We do this by partnering with thousands of financial market participants to deliver services, solutionsand technology platforms that enhance the user experience and make scaled administration simple. We help manage regulatory complexity, improve data management and provide tools to help people connect to their assets, leveraging analysis, insight and technology.Our core businesses are complemented by our expertise in digital solutions and data analytics, and enable us to provide a complete service to our global network of clients and partners. (Link Asset Services is a member of Link Group.)Our dedicated Technology & Operations division manages day-to-day operations, data processing and information analysis, utilising innovative technology to provide our clients with end to end solutions as well as a range of value-added services. Our continuedinvestment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases or provide insights through predictive analytics. By focussing on product and service innovation, our Technology &Operations division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.OverviewManaging one or more solution deliveries across multi-disciplined teams, typically delivering specific product services or enhancing existing product features. Adept at delivering complex changes through high level planning and an ability to get in to the detailwhen required. Taking a lead role to ensure success by removing obstacles, or blockers to progress, constantly helping the team to be more effective. Acting in a servient leadership capacity to enable the team rather than impose how its done whilst ensuringthe wider processes are understood and followed. Facilitates meetings, including iteration planning, daily stand-ups, iteration closure and retrospectivesKey Accountabilities and Main Responsibilities

• Work with the team to define project/product backlogs in a timely manner ensuring work is available prior to delivery
• Lead the collaborative, dynamic planning process. Prioritising the work against dependency, capability and capacity of the team
• Deliver projects and products using the adopted agile project methodologies, tooling and iterating frequency
• Coordinate workload throughout iterations to ensure commitments are met and the impact of unplanned work is managed and contained
• Manage issues and blockers to ensure velocity is maintained
• Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
• Stay up to date with the broader delivery portfolio and take proactive measures to ensure minimal negative impact on delivery
• Ensure timely communications are fed to key stakeholders at appropriate points
• Actively participate and contribute to the wider delivery manager community
• Ability to matrix-manage a multi-disciplined team
• Ensure all solutions are built to an appropriate quality level for the stage in which they exist
• Encourage a culture of innovation focused on adding valuegive people space to think creatively
• Ensure all solutions have been appropriately signed off and documented as part of the deliverable process

Experience & Personal Attributes

Experience in delivering projects and products in an agile environment

Experience balancing multiple priorities and managing ambiguity

Encouraging a culture of innovation focused on adding value

Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met

Get the best out of people by giving enthusiastic and encouraging messages

Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same

Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests.

Experience using agile delivery tools, ideally VersionOne...