Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Social Media Assistant

Regional Recruitment Professional Services Ltd
Job LocationLeeds
EducationNot Mentioned
Salary10.10 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Purpose: This position is responsible for interacting with all customers social media and review site comments for all lines of business, providing excellent service to support in protecting the brand.Key Accountabilities:

  • Provide support to customers on public forums to understand and resolve queries.
  • Investigate diligently any issues raised ensuring excellent service is delivered to retain the customer.
  • Be up to speed on trends, insights and general local/global news and events that may drive contact into the team.
  • Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution.
  • Promote and maintain high standards of communication in line with Omnichannel Customer Support and Asda brand guidelines for both verbal and written communication.
  • Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change.
  • Ability to navigate several systems to support in the resolution
  • Accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters.
What skills you need:
  • Ability to work as part of a team or under own direction
  • Customer service skills
  • Flexible and adaptable
  • Good problem solving skills
  • Previous experience in similar role.
PLEASE READ CAREFULLYWe have three vacancies with two different shift patterns, as below.We would like you to state which they are applying for.Vacancy 1- Saturday 11-8, Sunday 10-4, Monday 8-5:30, Tuesday 8-5, Wednesday 8-4:30 ,Thursday Off and Friday OffVacancy 2 - Saturday 11-8, Sunday 10-4, Monday 8-5:30, Tuesday 8-5, Wednesday 8-4:30, Thursday Off and Friday OffVacancy 3 - Saturday Off, Sunday 10-4, Monday 11:30-8, Tuesday 8-5, Wednesday 8-4:30, Thursday 8-4:30 and Friday OffCall on and ask for Saneaah Ahmed or alternatively email onIf you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with otherjob opportunities in the future.Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour.You can view all of our live vacancies by visiting our website

APPLY NOW

Social Media Assistant Related Jobs

© 2019 Naukrijobs All Rights Reserved