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Service Manager - ALS Asda Logistics and George

Appcastenterprise
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job AdvertTechnology Service Management: To collaborate across Business and Technology Functions to ensure reduction of operational costs whilst increasing customer satisfaction and service stability/optimization opportunitiesAs a Service Manager, you will be responsible for the technology service strategy, performance and management of the ALS and George Business Areas. As part of a team of 6 Service Managers, you will be supported by 2 Service Co-Ordinators reporting into youwith the primary objectives being to:

  • Reduce Operational Cost
  • Increase Service Stability
  • Increase Customer Satisfaction
Working closely with ALS/George Business Areas, Technology Teams and Senior Stakeholders your responsibilities will include:
  • Holding regular Service Reviews and site visits demonstrating and providing assurances on current technology service performance, improvement initiatives, upcoming activity and general feedback
  • Accurate measurement and communication of technology service performance and success
  • Point of escalation for business stakeholders for any live service issues, ensuring follow up on mitigation activity and service protection actions
  • Ensuring governance and approval of upcoming service system changes, mitigating risk and supporting communications between technology and business accordingly
  • Identifying and driving Service Improvement opportunities, holding support and business teams (inclusive of 3rd parties) to account accordingly
  • Promoting and supporting team initiatives to benefit the wider Service Management Function
  • Identifying and managing peak activity planning for your area (clock change, golden quarter etc)
  • Gatekeeping of the acceptance of new services into production, ensuring supportability, scope and risk mitigation
  • Line Management of X2 Service Co-Ordinators, ensuring development and contribution to a high performing team
  • Meet KRAs and performance initiatives set by Senior Service Manager with a proactive and flexible approach
  • Consultancy and representative for ALS/George systems, applications and processes for Technology Teams
Youll join the team on a 12 month fixed term position. As the technology areas are set to grow and develop, we expect a number of other exciting new roles will become available in future.About You
  • ITIL Foundation v3 (essential)
  • ITIL Service Design (desirable)
  • ITIL Service Transition (desirable)
  • Strong ability to influence and challenge across all levels
  • Strong stakeholder engagement and communication skills
  • Strong people management experience
  • Logical approach to problem solving
  • Experience of risk management
Hybrid WorkingWork Where it Works.Our hybrid way of working gives you the choice to work where it works. This enables you to complete your daily tasks where youll be the most effective. It offers a mix of working from home and in an office environment that works bestfor you and your team. We would love to talk to you about this.You will also get an excellent benefits package including:
  • Company car or £5,700 car allowance, plus discretionary company bonus
  • Company pension up to 7% matched
  • 10% colleague discount, free parking and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.If you have any questions, then please emailLI-Hybrid#LI-MA1

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