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Service Manager

National Highways
Job LocationLeeds
EducationNot Mentioned
Salary40,911 - 45,004 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Your New roleAt National Highways, we are looking for a Service Delivery Manager to join our team based in our Leeds or Wakefield office. The role will instruct, oversee and control the delivery of maintenance and repair works across the Region, ensuring all activities,whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.What youll be leading on

  • Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedialactivities.
  • Analyse the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans.
  • Proactively track and monitor the performance of the assigned Route(s) or contract scope, identifying performance trends, risks and issues.
  • Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, tracking all associated costs.
  • Ensure cyclical and reactive maintenance work plans are integrated in the regions overall programme, ensuring customer disruption can be minimised.
  • Manage any changes and the impact of unplanned and emergency works on plans, ensuring risks and dependencies are understood, managed and communicated to all relevant stakeholders.
  • Analyse trends related to unplanned works on the assigned Route(s), and flag areas of concern and ideas for future improvements to the relevant and Route Managers and engineering teams.
  • Oversee the spend against the allocated budget for the Route(s) and contract(s) in scope, controlling and approving spend against the budget, in line with agreed approvals and escalation processes.
  • Manage local customer engagement and communication activities, as required, working closely with Service Delivery colleagues and contractors to identify and address service delivery requests, concerns, and feedback in a timely and customer focused manner.
To be Successful
  • Recognised academic qualification in a relevant highway engineering discipline
  • Proven experience in highway asset maintenance decision making
  • Good understanding of health and safety legislation and practices for works on high-speed roads
  • Strong computer literacy and familiar with MS Office programmes
  • Extensive experience of providing quality customer and stakeholder liaison
  • Good supplier management experience along with strong planning and project delivery skills
  • Membership of appropriate professional body (MICE or MIHE or MCIHT) desirable
  • CSCS Managers Certification - desirable
  • IOSH Managing Safety - desirable
A bit about usMaking sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisationAnd finallyAnd finally we reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible. About Us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times. Please waituntil the interview stage before asking us about flexibility, and we will explore what is possible.

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