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| Job Location | Leeds |
| Education | Not Mentioned |
| Salary | £40,000 - £45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Senior Support Engineer - ITIL-V3/v4 - £45k - LeedsAfter a large Merger, a client of mine have some major changed coming in 2021. They need a Senior IT Support engineer to run the Service Desk and mentor the junior Service Desk engineers. They have massive growth plans which means there is a lot of potential to progress and take on more responsibility.You will be working in an ITIL environment which is why an ITIL v3 or v4 foundation certification is needed. There will be 2 junior support engineers who you will be mentoring but their line manager will be the Head of IT. As well as running the service desk you will be providing onsite support and being the point of contact for the Leeds office.Responsibilities:running and owning a Service DeskMentoring 2 junior engineersBeing the escalation point for anything they can’t handleTriaging website and app issues for the config or development teamsProviding onsite support (laptops, printers, macs etc)Understanding and sticking to SLA’sLiaising with vendors when escalating issues.If you would be interested in the role, or you know someone who does the please get in touch.Senior Support Engineer - ITIL-V3/v4 - £45k - Leeds Required skills
Keyskills :
ITIL windows menting seni suppt engineer