Senior Manager - Consumer Risk

Job Description

Senior Manager- Consumer RiskA bit about the role...As a Senior Manager within Consumer Risk you will play a critical role in the second line management of Home Ownership products. You will be joining our small highly skilled team, who are committed to making positive change in how the direct customer areimpacted on past and present interventions.This is a rare chance gain experience with a unique customer product offering that seeks to balance a return of money back to the public purse whilst ensuring customer fairness.The role will support the design and delivery of key strategic projects around Home Ownership. There are some ambitious delivery led projects to get involved with especially within account management and this is an excellent opportunity to balance day today delivery whilst bringing innovative solutions to the consumer offering.A bit about youThe day job will ensure Risk principles and adherence are followed but with significant focus on ensuring responsible stakeholders are balancing the needs and demands of the consumer, you will be used to "spinning several plates" at once and will alwaysbe looking for ways to improve and innovate.Youll be comfortable supporting an operational led banking proposition with complex consumer issues, aiming to return money back into the public purse and ensuring customer conduct remains paramount. You will be proficient in Operational risk in a financialservice setting, understand Regulatory environment and always champion the customer across treatments and interactions.Delivering on a mission as bold as ours isnt always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what wedo as a team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.As an experienced Risk professional, youll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way.Who are we Homes England, the governments housing and regeneration agency, plays a central role in tackling the housing challenges the country now faces. We have the appetite, influence, expertise and resource to drive positive market change, and our mission is toensure more homes are built in areas of greatest need, improve affordability and create a sustainable housing market.Following the publication of the governments Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic disparity, empower local leaders and create equal opportunitiesacross the country to ensure communities reach their full potential.What we offer... As well as a competitive salary and 33 days annual leave, we are committed to hybrid working. Well support you, wherever possible, so that you dont miss out on what matters to you.If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names.Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.If you are a member of a professional body, well pay for your membership and once you get your digital kit, youll be good to go.Homes England are a geographically diverse community. We were all working from homeduring the pandemic and have since moved to a hybrid model, moving back into our office environments and utilising our space and time together in the most conducive way.We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at that stage.

Keyskills :
Risk Management