Senior Analyst

Job Description

We need everyones positive energy and innovative thinking to lead the energy transition to net zero. Thats why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! We are looking fora Senior Analyst to join our I&C team based at Leeds on a 12-month fixed-term contract basis.Heres what youll be doingThe E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.Right now, were looking for x2 Senior Analysts to join our I&C team based in Leeds. For this role, you will report on and analyse the performance of specific processes and investigate process failures to recommend improvements and ensure effective deliveryof team targets. This role offers a great opportunity to work with various stakeholders within the business. You will have a pro-active working manner and as such will have the ability to prioritise your workload efficiently. This role offers the hybrid workingapproach, where you will be working in the office (Leeds) approximately 2 days per week.Key responsibilities

• Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer and take action to eliminate any future reoccurrence of the issue.
• Participate in process change and implementation, identify opportunities for process improvement, conduct testing and produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements.
• Deliver formal or informal training for staff on a range of operational procedures, to promote knowledge, improve operational efficiency, and assess the effectiveness of training materials.
• Provide expertise to function on a range of end-to-end processes to raise awareness within teams and ensure tasks are appropriately handled, right first time.
• Provide scheduled feedback on workload prioritisation to team management, monitor progress and provide scheduled updates.

What we need from you

• Ability to produce accurate bespoke ad hoc reporting.
• Ability to deliver the highest quality of service to the customer ensuring al data is accurate.
• IT literate and numerate.
• Strong customer service ethic.
• Ability to communicate effectively to customers by telephone, face to face and business presentations.
• Ability to investigate complex information and propose possible solutions.

It would be great if you had

• Knowledge of end-to-end procedures and working practices.
• Strong knowledge and understanding of the products and services and an understanding of the Energy industry.
• Commercial awareness and understanding of competitors.

Here’s what you need to know

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

Keyskills :
AnalystCommunication Skills