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Sales Support Administrator

Claranet Limited
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About The RolePosition SummaryAs the Sales Support Administrator you will be tasked with the ongoing administration within Customer Success & Growth, including the coordination and entry of renewal opportunities, renewal reporting and ad hoc reporting to support the Sales OperationsManager.Role MissionClaranet UK’s strategy is to grow revenue primarily from our existing customer base and ensure all customers receive excellent customer experience. The Sales Support Administration plays a critical role in achieving these strategic objectives through ensuringthe renewals process is delivered in a timely and accurate manner, directly enabling the retention of our customer spend and affording the Customer Growth functions to drive growth within the existing customer base.Objectives and Key Results

  • Drive standardisation of renewal opportunity coordination & governance to ensure consistent results
  • Ensure timely and accurate opportunity entry to continuously improve customer retention
  • Provide reporting by leveraging win/loss data to prove customer retention and re-contract success
Essential duties and responsibilities
  • Entry of all customer renewal opportunities into Salesforce in line with Customer Install Base
  • Collaborate with Customer Success & Growth functions to ensure renewals are proactively managed
  • Provide regular reporting to the Sales Operations Manager on renewals progress to support business forecasting and escalation where required
  • Maintain Salesforce opportunity data as the single source of truth’ by entering accurate and timely information as needed
  • Report on the success of the Renewal Governance process
  • Provide recommendations to the Sales Operations Manager to optimise the Renewal Governance process
  • Provide support to the Sales Operations Manager on scheduled and ad hoc administrative tasks as required
Teams to collaborate with
  • Customer Success and Growth- ensure renewal opportunities are up to date and enable Customer Success & Growth functions to act on customer renewal activities ahead of termination notice.
  • Finance and Corporate Development- leverage BI & Planning team to provide data and analysis to support renewal activity and ad hoc reporting requirements.
About YouBehavioural competencies - organisational and behavioural fit
  • Detail oriented and analytically thinking
  • Communicative and collaborative
  • Learn and adapt quickly to changing situations
  • Self-motivated and able to work under pressure
Critical competencies - technical fit
  • You will have some experience in a Customer focused environment, preferably within Sales
  • Have experience in working within a CRM system, preferably Salesforce
  • Exceptional written & oral communication skills
  • Have some experience in collaborative working, ideally with Sales (preferable)
  • Have a good level of knowledge of the Microsoft package, specifically Excel and Word
  • Have some experience in process improvement (preferable)
About UsAbout ClaranetFounded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leadingbusiness modernisation experts, who deliver solutions across 11+ countries.At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to theirbusiness.We are agile, focussed and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually investin our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.Working For ClaranetHere at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance,dental, discounted gyms and app supported benefit access.But what we think makes us different is Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charityleave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud membersof Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.Our VisionOur vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

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