Receptionist / Host (Hospitality experience welcome)

Job Description

The Receptionist / Host role is a pivotal position as the face of Bruntwood. Ultimately you will be working with our clients/tenants on a regular basis. So its important you are approachable and ultimately love speaking to people and building relationships.Thats why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.Bruntwood own, develop, manage and maintain properties across the Northwest. Our focus is on Creating Thriving Cities which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate. Our buildings rangefrom collaborative/modern office space, lively retail spaces (Afflecks Palace, Hatch), right through to innovative Science & Technology space.Check out Platform on our website. It is based just above Leeds train station.What will you be doing

• You will ensure that you are responsive to all resource requests with a mindset to always, no matter where you are, raise the bar and wow our customers
• You will know our buildings, systems and processes like the back of your hand and will always be one step ahead, looking beyond the obvious and foreseeing things that need to be done
• You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
• Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers,the right service every time
• Delivering a positive Customer Experience within the buildings you are covering at all times
• Build lasting, long term, professional relationships with customers
• To be the first point of contact for all customers and visitors in the building
• Support and facilitate events and meetings within the building
• Facilitate new customer viewings to support the sales process
• Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
• Collate all customer intelligence and update systems accordingly to support sales and retention
• Occasionally handle phone calls as part of our Call Handling Team, when cover is needed
• Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood Participate in wider community events as part of Bruntwoods Community Strategy through our volunteering programme
• Be a role model to promote wellbeing in the workplace

What are we looking for

• You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation. You will need to be agile - no two days are ever the same
• We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers. Motivation and a positive attitude are key to this role
• You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
• Skills and experience in hospitality, retail or other service sectors
• Able to maintain high levels of energy and positivity throughout the day
• Excellent communication skills and able to communicate with people at all levels in a friendly and engaging way

What will you get

• An opportunity to work with a friendly, passionate and experienced team
• Ability to contribute towards the growth of the company and its direction
• An exciting place to work and a challenging role, full of opportunity and new experiences
• Opportunities for progression in a growing company

On top of the salary advertised you will be entitled to a number of benefits including:8% matched pension25 days holiday + Bank HolidaysLife Assurance, Private Healthcare and enhanced Paternity/Maternity pay

Keyskills :
Customer ServiceHospitalityHostingReception