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Quality Monitoring Team Leader

StepChange
Job LocationLeeds
EducationNot Mentioned
Salary28,137 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

In this hugely important role as a Quality Monitoring Team Leader, you will manage the delivery of quality monitoring and analysis across the CharityIn this position you will provide leadership and direction to the Quality Assessors in the allocation of duties and maintenance of agreed quality and performance standardsPlease note: This advert / role may close early if a suitable candidate is successful.What you will be doing:

  • Support the Operations Support Manager in the implementation of the long term Operations Support strategy
  • Assist in the development of operational procedures designed to provide optimum levels of service and promote a customer-focused approach throughout
  • Manage the provision of regular Management Information reporting and analysis to the management team and other internal customers
  • Conduct quality and consistency monitoring on a regular basis to ensure pre-determined standards are met and work with relevant Team Leaders to ensure improvements are made where required
  • Develop methods for the evaluation and quality control of data, to ensure integrity is maintained
  • Provide regular, effective and timely communication using the method best suited to each target groups understanding
What we want from you:
  • Advanced Microsoft Excel experience
  • The ability to lead, direct and motivate staff to meet fluctuating levels of demand
  • To set objectives and regularly review team performance against these
  • Practical use & understanding of MI with demonstrable experience of creating MI reports/dashboards to requirements
  • Strong attention to detail and focus on quality
  • The ability to influence across all levels
  • Effective planning and prioritisation skills with evidence of medium and long term planning
  • Experience of conveying technical and specialist knowledge to meet the needs of the audience
What we offer you
  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The opportunity to buy and sell annual leave
  • Hybrid working - with a laptop and headset provided when youre working from home
  • A personal career plan and ongoing training and development
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group pension scheme
  • Health cash plan with employee discounts in high street shops
  • Employee assistance programme
  • Financial planning
  • 2 days paid volunteering leave per year
  • Free hot drinks (tea, coffee, hot chocolate) in the office
Who we areStepChange are the UKs leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financialproblems. We support people to take back control of their situation and we never judge.

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