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Photocopier Field Service Engineer

Concept Resourcing
Job LocationLeeds
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role : Photocopier Field Service EngineerLocation : Leeds/ BradfordCompanyAre you interested in working for on of Europes largest multi-brand provider of managed servicesTheir unique approach provides clients with support for print, document and IT hardware and software so if you have the right skills and experience of workingas a Photocopier Service Engineer we would love to hear from you ! Daily Duties :

  • Respond to customer service requests for the repair of business equipment
  • Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
  • Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
  • Work with colleagues to help overcome new or unusual faults
  • Invoke the call escalation process in a timely manner
  • Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
  • Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
  • Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
  • Manage an effective car stock of spare parts and consumables
  • Make full and proper use of all resource materials and equipment supplied to you Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
  • Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
  • Keep customers advised on any ongoing issues such as return to fit parts requirements
  • Constantly review and look to develop your own customer handling skills
  • Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
  • Develop a solid working relationship with customers by providing the best possible services and support
  • Attend manufacturer and in house training courses
The Candidate
  • Experience in the office equipment industry - MFDs / Photocopiers
  • Technical skills, with a strong electronic and mechanical background
  • Strong IT knowledge with the ability to network devices and to set up scanning functions
  • The ability to provide first class customer service with previous customer facing experience.
  • Experience of working in a target driven environment
  • Smart and presentable at all times
Package
  • Up to £28,000
  • Bonus £2,000
  • Car + fuel
  • Contribution pension scheme
  • On going training and development including solutions
Apply Now!Apply via this advert or email your CV alternately, call Nikki Foxall on for more information regarding this role or any others we may have.

Keyskills :
SharpToshibaprintphotocopiercanonMFPMFDricohkonicakyocera

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